Edieson

IT Support Operations Specialist

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Overview

Looking for full-time work (8 hours/day)

at $8.33/hour ($1,600.00/month)

Bachelors degree

Last Active

April 30th, 2026 (9 days ago)

Member Since

June 24th, 2024

Profile Description

I am an Advanced Operations Specialist with a strong focus on IT networks, systems operations, and infrastructure support. I bring proven experience in network administration, monitoring, troubleshooting, and performance optimization, ensuring reliable connectivity and smooth day-to-day operations for businesses.

My expertise includes LAN/WAN configuration, firewall management, VPN setup, and network security practices, as well as diagnosing and resolving complex network issues in fast-paced environments. I also have experience working with cross-functional teams to improve IT processes and maintain compliance with industry standards.

Highly adaptable and detail-oriented, I am committed to delivering secure, efficient, and scalable network solutions that support business growth and operational excellence. I am currently seeking opportunities to contribute my technical skills and problem-solving abilities in IT and network-focused roles.

Top Skills

Customer Support » IT

Experience: 10+ years

My fundamental expertise lies in IT Support, which has been the foundation of my career since earning my Bachelor of Science in Information Technology. This is the skill I am most confident in, having applied it consistently in my previous roles. These include troubleshooting and fixing workstations, supporting users with their computer needs, managing end-user internet connections, and providing assistance with server administration. The combination of my core expertise and additional capabilities makes me adaptable to various IT requirements while keeping my focus on delivering reliable support and operational stability.

Cloud Services » Azure » Networking - Load Balancer

Experience: 5 - 10 years

My core expertise lies in Network Load Balancing, with an expert-level certification from Citrix and nearly 10 years of hands-on experience managing Citrix NetScaler environments for enterprise customers. Over the years, I have developed deep technical knowledge in configuring, optimizing, and maintaining load balancer solutions to ensure high availability, reliability, and performance of business-critical applications. While Citrix NetScaler has been my main specialization, I am also capable of handling other load balancer technologies such as F5 and Kemp, giving me the flexibility to adapt to diverse infrastructures and client requirements. This combination of certification-backed expertise and cross-platform exposure enables me to deliver scalable, secure, and efficient load balancing solutions tailored to organizational needs.

Software » Network Administration » Network Monitoring

Experience: 10+ years

My Network Monitoring skill is a learned capability that I developed through hands-on experience in my previous companies while supporting multiple customers with diverse IT environments. This exposure allowed me to gain practical knowledge in effectively monitoring, analyzing, and troubleshooting networks using various tools and platforms. I have worked with enterprise-grade solutions such as Splunk and SolarWinds, as well as other low-profile monitoring devices, which has helped me adapt to different infrastructures and requirements. I am proficient in identifying performance issues, analyzing logs, setting up alerts, and ensuring network stability and availability. In addition, I understand the importance of proactive monitoring, incident response, and performance optimization in maintaining service reliability. This experience enables me to provide actionable insights, reduce downtime, and support business continuity across different network environments.

Other Skills

Project Management

Experience: Less than 6 months

My Project Management skill is a learned competency that I developed in my previous companies, where I was given the opportunity to handle projects alongside my core responsibilities. To strengthen this capability, I was trained by my manager and enrolled in a short course covering the basics and fundamentals of project management, which provided me with the knowledge to effectively plan, organize, and execute tasks within scope and timelines. Through hands-on experience, I have learned how to coordinate with cross-functional teams, manage resources, track progress, and ensure deliverables are met according to requirements. I am also familiar with using standard project management methodologies and tools to streamline workflows, mitigate risks, and support successful project delivery. This background allows me to contribute not only as a technical specialist but also as a reliable team member who can oversee projects from initiation to completion while maintaining alignment with business goals.

Customer Support » Technical Support

Experience: 10+ years

I have extensive experience in Technical Support, with the ability to assist end users confidently in person, over the phone, and through email. My focus is on providing clear communication, active listening, and step-by-step guidance to resolve technical issues effectively. I am skilled in troubleshooting hardware, software, and network-related concerns while ensuring users feel supported and understood. This balance of technical expertise and customer service allows me to deliver reliable solutions while maintaining professionalism and building trust with users.

Software » Network Administration

Experience: 5 - 10 years

I have solid experience in Network Administration, gained through years of supporting and managing enterprise IT environments. My expertise includes configuring, maintaining, and troubleshooting LAN/WAN infrastructures, routers, switches, firewalls, and VPNs, ensuring secure and efficient connectivity for end users and business systems.

Software » Network Administration » Network Security

Experience: 2 - 5 years

I have strong experience in Network Security, focusing on protecting IT infrastructures from threats while ensuring availability, integrity, and confidentiality of data. My background includes implementing and managing firewalls, VPNs, intrusion detection/prevention systems, and access controls to safeguard networks against unauthorized access and vulnerabilities.

Basic Information

Age: 33

Gender: Male

Website: Sign Up with Pro Account to View

Address: Naic, Cavite

Tests Taken: IQ
Score: 145: DISC
Dominance: 29
Influence: 39
Steadiness: 26
Compliance: 6: English
C2(Advanced/Mastery)

Government ID: Sign Up with Pro Account to View

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BENCHMARKS

Loading Time: Base Classes	0.0021
Controller Execution Time ( Jobseekers / Info )	0.0613
Total Execution Time	0.0642

GET DATA

No GET data exists

MEMORY USAGE

1,618,120 bytes

POST DATA

No POST data exists

URI STRING

jobseekers/info/3530578

CLASS/METHOD

jobseekers/info

DATABASE: onlinejobs (Jobseekers:$db) QUERIES: 29 (0.0362 seconds) (Show)

0.0039	`SELECT * FROM exrates WHERE rate_name = 'USD-PHP'`
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0.0006	SELECT `facebook`, `manual_fb_score` FROM `jobseekers_trust` WHERE `jobseeker_id` = '3530578'
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0.0011	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
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0.0018	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0002	`SELECT * FROM notes WHERE employer_id = '0'`

HTTP HEADERS (Show)

SESSION DATA (Show)

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