Alvin

Customer Service (Retention Specialist, Digital/Tech Support, Escalation & Email

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Overview

Looking for full-time work (8 hours/day)

at $3.36/hour ($640.00/month)

Bachelors degree

Last Active

August 8th, 2026 (4 days ago)

Member Since

May 19th, 2024

Profile Description

Hi! I’m Alvin, a Customer Service Professional with 3+ years of experience supporting UK and US clients across diverse industries. My background spans customer retention, escalation management, and professional email communication. I am now expanding my expertise into lead generation and business development, leveraging tools like ZoomInfo for prospecting and applying my strong communication skills to effective cold calling.

Retention Specialist: Consistently saved 6 out of 10 cancellation requests daily through empathy and solution-focused strategies.
Escalation Handling: Managed VIP complaints and complex cases with professionalism and efficiency.<8efe80624d780eba0c6493ec45140364>Email Communication: Crafted clear, empathetic, and polished responses that built trust and improved satisfaction scores.
Tech Support: Assisted customers with troubleshooting, product guidance, and technical issue resolution.
Back-Office Support: Skilled in refunds, receipts, and subscription adjustments.
Lead Generation (ZoomInfo & Cold Calling): Proficient in identifying qualified prospects, building targeted lists, and initiating outreach to drive pipeline growth.
KPI-Driven: Strong track record in meeting deadlines and exceeding service-level agreements.

I am seeking remote customer service, admin, business development, or support roles where I can leverage my skills to deliver excellent customer experiences while continuing to grow professionally.

Skills
- Customer Retention & Save Strategies
- Escalation Management & Complaint Resolution
- Professional Email Communication
- Digital/Tech Support & Troubleshooting
- Back-Office Support (Refunds, Adjustments, Receipts)
- KPI Management (AHT, Quality, Save Rate)
- Dependability & Deadline Management
- Cross-Team Collaboration
- Adaptability & Quick Learning
-Lead Generation and Cold Calling

Work Experience
Customer Service Representative (3+ years)
- Supported UK/US clients via calls, emails, and chat in high-volume environments.
- Delivered technical support and guided customers through digital troubleshooting.
- Handled VIP escalations and complex complaints with empathy and efficiency.
- Consistently achieved retention targets, saving 6 out of 10 cancellation requests daily.
- Crafted professional written communication that improved customer satisfaction scores.
- Performed back-office operations, including refunds, receipts, and subscription adjustments.
-Initiated lead generation activities, including prospect research and cold calling, to support business development efforts.

Why Hire Me
I bring a unique combination of customer service expertise and emerging lead generation skills. My ability to handle complex situations with care, communicate clearly, and adapt quickly makes me a strong candidate for remote customer service, admin, or support roles — especially those that blend client support with business development.

Other Skills

Customer Support » Technical Support

Experience: 6 months - 1 year

Customer Support » Phone Support

Experience: 2 - 5 years

Customer Support » Ecommerce » B2B

Experience: Less than 6 months

Customer Support » Sales Support » Lead Generation

Experience: Less than 6 months

Office and Administration » Data Entry

Experience: 1 - 2 years

Marketing » CRM » Salesforce

Experience: Less than 6 months

Customer Support » SaaS

Experience: Less than 6 months

Basic Information

Age: 27

Gender: Male

Website: Sign Up with Pro Account to View

Address: Baguio City, Benguet

Tests Taken: IQ
Score: 108: DISC
Dominance: 32
Influence: 27
Steadiness: 27
Compliance: 14

Government ID: Sign Up with Pro Account to View

“I have one of the best VAs I've had in a long time...she's been amazing”

Davonna Willis

SEE MORE REAL RESULTS

“They are wonderful highly skilled people”

- Shepard Humphries

see more real results

BENCHMARKS

Loading Time: Base Classes	0.0008
Controller Execution Time ( Jobseekers / Info )	0.0273
Total Execution Time	0.0288

GET DATA

No GET data exists

MEMORY USAGE

1,623,160 bytes

POST DATA

No POST data exists

URI STRING

jobseekers/info/3444328

CLASS/METHOD

jobseekers/info

DATABASE: onlinejobs (Jobseekers:$db) QUERIES: 29 (0.0169 seconds) (Show)

0.0003	`SELECT * FROM exrates WHERE rate_name = 'USD-PHP'`
0.0004	SELECT * FROM `jobseekers` WHERE `jobseeker_id` = '3444328' LIMIT 1
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0.0003	SELECT * FROM `jobseekers_trust` WHERE `jobseeker_id` = '3444328'
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0003	SELECT * FROM `testimonial_videos` WHERE `placement` = 1 OR `placement` = 0 ORDER BY RAND()
0.0003	SELECT * FROM `testimonial_videos` WHERE `placement` = 2 OR `placement` = 0 ORDER BY RAND()
0.0003	`select * from teasers`
0.0003	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
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0.0003	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
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0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0002	`SELECT * FROM notes WHERE employer_id = '0'`

HTTP HEADERS (Show)

SESSION DATA (Show)

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HTTP_DNT

Alvin

Customer Service (Retention Specialist, Digital/Tech Support, Escalation & Email

Overview

Profile Description

Top Skills

Customer Support

Customer Support » Email Support

Customer Support » Customer Relationship Management

Other Skills

Customer Support » Technical Support

Customer Support » Phone Support

Customer Support » Ecommerce » B2B

Customer Support » Sales Support » Lead Generation

Office and Administration » Data Entry

Marketing » CRM » Salesforce

Customer Support » SaaS

Basic Information