Experience in data annotation, content moderation, and customer service, with a strong focus on accuracy, quality control, and compliance monitoring. Experienced in reviewing and validating tasks, identifying non-compliant submissions, and ensuring proper labeling of data according to project guidelines. Skilled in video and content analysis, environment checks, and detecting issues such as camera instability, inactivity, and exposure of sensitive information (PII). Known for strong attention to detail, fast learning ability, and effective communication, with the capability to work efficiently in remote and fast-paced environments. Committed to delivering high-quality annotated data to support AI model training and improvement.
Experience: 2 - 5 years
• Managed accounts with overdue balances and negotiated structured payment arrangements. • Resolved customer disputes while maintaining professionalism and empathy. • Ensured full compliance with debt collection laws and company policies. • Maintained performance metrics in collections, quality, and customer satisfaction.
Experience: Less than 6 months
• Assisted customers with payments, refunds, order tracking, and redelivery concerns. • Provided timely and accurate resolutions to inquiries via phone and chat support. • Maintained high customer satisfaction and service quality standards.
“I have found someone who is smart, has a great work ethic and is easy to work with.”
Sara Brumfield
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