I provided systems assistance and trainings from my previous job in APAC, EMEA, and USA for almost 5 years. I built automations and engaged in many projects that helped the organization's processes better.
Experience: 6 months - 1 year
• Provided support to international students with room and laundry-related issues, ensuring a smooth living experience. • Collaborated with maintenance staff to support daily operations and ensure timely completion of tasks. • Developed and maintained schedules for maintenance and housekeeping staff, elevating workflow and efficiency. • Managed the inventory of office supplies • Handled the filing and organization of paper documentation to ensure proper record-keeping and accessibility.
Experience: 2 - 5 years
Delivered system support and training to teams across multiple regions, including APAC, EMEA, and USA, ensuring consistent user adoption and efficient system usage. • Designed and implemented automations using Salesforce Lightning Flow Builder, Workflow Rules, Process Builders, and Validation Rules to simplify business processes and improve system efficiency. • Developed custom objects, fields, and enhanced email templates and page layouts. • Configured permission sets, sharing rules, role hierarchies, and profiles to manage user access and security. • Generated reports and dashboards to provide data for business strategic plans. • Utilized Salesforce Data Loader to export, import, update, and delete data efficiently. • Mapped data for Data Quality Projects to ensure data integrity and consistency across systems. • Collaborated with different teams to improve system’s processes ensuring a user-friendly usage. • Coordinated communication with external partners to troubleshoot issues and improve system processes. • Managed integrations such as DocuSign and OwnBackup Archive, and provided support and troubleshooting. • Created and maintained system documentation through the company Intranet page to support internal training and reference using SharePoint
Experience: 2 - 5 years
Experience: 2 - 5 years
Experience: 2 - 5 years
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