Paul

Identity and Access Manager / Tech Support Analyst/ Customer Service and Sales Rep

Verified

mark as hired

Overview

Looking for part-time work (6 hours/day)

at $4.16/hour ($600.00/month)

Bachelors degree

Last Active

April 24th, 2024 (745 days ago)

Member Since

April 15th, 2024

Profile Description

Identity and Access Manager:
- I Oversee user access provisioning, deprovisioning, and access review processes to ensure compliance with security policies and regulatory requirements.
- Collaborate with cross-functional teams to integrate IAM solutions with existing systems and applications.
- Monitor IAM systems for security i ---------- , troubleshoot issues, and implement corrective actions.
- Conduct regular audits and assessments of IAM controls to identify risks and recommend improvements.
Tech Support Analyst:
-Provide technical assistance and support to customers via phone, email, or chat.
-Diagnose and troubleshoot technical issues related to software, hardware, and network connectivity.
-Escalate complex issues to appropriate teams for resolution and follow up to ensure timely resolution.
-Document support cases, solutions, and troubleshooting steps in the knowledge base.
-Educate customers on product features, functionality, and best practices.
Customer Service:
-Handle inbound customer inquiries via phone, email, or chat in a professional and timely manner.
-Assist customers with product information, order processing, billing inquiries, and issue resolution.
-Troubleshoot and resolve customer complaints or technical issues with empathy and patience.
-Provide product recommendations, troubleshooting tips, and guidance to ensure customer satisfaction.
Sales Representative:
Prospect and qualify leads through cold calling, networking, and other lead generation techniques.
Build and maintain relationships with customers to understand their needs and provide tailored solutions.
Collaborate with internal teams to ensure smooth handoff and implementation of sold solutions.

Top Skills

Customer Support » Technical Support

Experience: 5 - 10 years

Provide technical assistance and support to customers via phone, email, or chat. Diagnose and troubleshoot technical issues related to software, hardware, and network connectivity.

Customer Support » Sales Support

Experience: 2 - 5 years

Handle inbound customer inquiries via phone, email, or chat in a professional and timely manner. Assist customers with product information, order processing, billing inquiries, and issue resolution.

Cloud Services » Google Cloud » Identity & Security

Experience: 10+ years

Oversee user access provisioning, deprovisioning, and access review processes to ensure compliance with security policies and regulatory requirements.

Other Skills

Basic Information

Age: 42

Gender: Male

Website: Sign Up with Pro Account to View

Address: Makati, Metro Manila

Tests Taken: None

Government ID: Sign Up with Pro Account to View

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BENCHMARKS

Loading Time: Base Classes	0.0009
Controller Execution Time ( Jobseekers / Info )	0.0261
Total Execution Time	0.0276

GET DATA

No GET data exists

MEMORY USAGE

1,587,080 bytes

POST DATA

No POST data exists

URI STRING

jobseekers/info/3377539

CLASS/METHOD

jobseekers/info

DATABASE: onlinejobs (Jobseekers:$db) QUERIES: 29 (0.0169 seconds) (Show)

0.0004	`SELECT * FROM exrates WHERE rate_name = 'USD-PHP'`
0.0008	SELECT * FROM `jobseekers` WHERE `jobseeker_id` = '3377539' LIMIT 1
0.0023	SELECT * FROM `jobseeker_meta` WHERE `jobseeker_id` = '3377539'
0.0011	SELECT `j`., `jj`. FROM `jobseekers` `j` INNER JOIN `jobseekers_jobdata` `jj` ON `j`.`jobseeker_id` = `jj`.`jobseeker_id` WHERE `j`.`jobseeker_id` = '3377539'
0.0003	SELECT * FROM `jobseekers_trust` WHERE `jobseeker_id` IS NULL
0.0004	SELECT * FROM `jobseekers` WHERE `jobseeker_id` = '3377539' AND `is_private` = 1
0.0003	`SELECT * FROM employment WHERE jobseeker_id = '3377539' AND hired > -1`
0.0003	`SELECT employers.contact_name, ec.employer_id, ec.jobseekers_id, ec.is_jobseeker_reply, ec.employer_date, ec.employer_comment, ec.lastmodified FROM employers LEFT JOIN employer_comment ec on employers.employer_id = ec.employer_id WHERE ec.jobseekers_id = '3377539' AND employers.deactivate = 0 ORDER BY employer_comment_id DESC`
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0.0004	`SELECT * FROM skill_subcategories ORDER BY subcategory ASC`
0.0003	`SELECT * FROM jobseekers_jobdata WHERE jobseeker_id = 3377539 LIMIT 1`
0.0004	`SELECT * FROM jobseekers_skills WHERE jobseeker_id = 3377539 LIMIT 1`
0.0005	`SELECT * FROM jobseekers j, jobseekers_jobdata jj,jobseekers_skills js WHERE j.jobseeker_id = '3377539' AND j.jobseeker_id = jj.jobseeker_id AND jj.jobseeker_id = js.jobseeker_id`
0.0004	`SELECT *, DATEDIFF('2026-05-09',rebill_date) duration_rebill FROM employers WHERE employer_id = ''`
0.0004	`SELECT * FROM employer_comment WHERE employer_id = ''`
0.0006	SELECT `facebook`, `manual_fb_score` FROM `jobseekers_trust` WHERE `jobseeker_id` = '3377539'
0.0025	SELECT * FROM `skills_categories` WHERE `is_approved` = 1 ORDER BY `name`
0.0012	SELECT `jsct`., `jsct`.`id` as `jsct_id`, `sct`. FROM `jobseekers_skills_categories` `jsct` LEFT JOIN `skills_categories` `sct` ON `sct`.`id` = `jsct`.`skill_category_id` WHERE `sct`.`is_approved` = 1 AND `jsct`.`jobseeker_id` = '3377539' ORDER BY `jsct`.`rate` DESC
0.0004	SELECT * FROM `jobseekers_trust` WHERE `jobseeker_id` = '3377539'
0.0004	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0004	SELECT * FROM `testimonial_videos` WHERE `placement` = 1 OR `placement` = 0 ORDER BY RAND()
0.0004	SELECT * FROM `testimonial_videos` WHERE `placement` = 2 OR `placement` = 0 ORDER BY RAND()
0.0004	`select * from teasers`
0.0005	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0004	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
0.0004	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0003	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0003	`SELECT * FROM notes WHERE employer_id = '0'`

HTTP HEADERS (Show)

SESSION DATA (Show)

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last_page	https://v1.stage.onlinejobs.ph/jobseekers/info/3377539
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honeypot	Array ( [name_field] => my_name [enabled] => 1 )

HTTP_ACCEPT	/
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
HTTP_CONNECTION	Upgrade
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SERVER_NAME	v1.stage.onlinejobs.ph
REMOTE_ADDR	127.0.0.1
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HTTP_ACCEPT_LANGUAGE
SCRIPT_NAME	/index.php
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SERVER_PROTOCOL	HTTP/1.1
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HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_X_FORWARDED_FOR	216.73.216.132
HTTP_DNT