Currently, working as an Account Associate (Level-3) or Agent Level 3 as a Technical Support Representative with the gift for understanding needs of both business and home users. Versed in troubleshooting customer concerns (Device Issues & Internet Connectivity Issues) in resolving problems quickly on first call.
Its a give and take generation, working is not just working because you have a family, but to make sure the company you work for stays well appreciated by its customers.
I used to be a VIP Security Guard for a Private Hospital. Protecting and securing the area and its staff and patients from individuals who sees it's an opportunity for them to do something that favors them. Was assigned to monitor the security cameras for a year, making sure area is secured and hospital staff and patients are safe in all areas of the vicinity from day to night.
Experience: 5 - 10 years
Strengthened relationships with key clients by providing consistent high-quality service, leading to increased account retention rates. Assisted customers with satisfaction in resolving their concerns from Internet Connectivity, TV issues, and Phone Issues. Resolving a customers concern does not stop by resolving the issue but to make sure they stay with the company. Was able to develop a skill on gauging an individual from the way the speak and communicate over the phone. With this skill I was able to engage my customers with proper approach and end it up with an awesome resolution, that the company I worked for will appreciate a job well done.
Experience: 2 - 5 years
VIP Security Personnel is making sure the area of responsibility is kept safe and secured. To make sure all Health Care Personnel can work freely in the area with no hesitation and with proper decorum. Secure incoming patients and outgoing patients with utmost diligence. To make sure all security cameras in the area are closely monitored for additional security provided in the area that requires the ability to immediately alert security personnel in the vicinity.
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