A highly skilled Senior Customer Service Representative| Subject Matter Expert | Billing Support Agent | Team Leader | Team Manager | Data Entry Specialist| Modguard
Experience: 5 - 10 years
I have more than 5 years of experience in the field of customer service (BPO). This experience has given me extensive knowledge and confidence in handling various customer needs. I have worked with different accounts including Amazon, SunTrust Bank, Frontier Communications, Dish Network, Blue Cross Blue Shield, and Coinbase.
Experience: 1 - 2 years
I had given the chance to work with different teams during my stay with Coinbase. I have handled a team of 25 agents, ensuring quality service and improvement of the agents. Within that time, I have gained knowledge in handling a team and able to join different leadership trainings.
Experience: 1 - 2 years
After my stint with Coinbase, I was hired by a startup company in the Philippines, where I managed a team of data entry specialists working for a crypto-related platform. This experience had given me the chance to grow in a client facing role. I coordinated with the Sacramento team on how we can improve our services and making sure to retain our existing clients and to gain more clients.
“There are just so many skills that the Filipino market has that they bring to the table. It's been amazing.”
Samori Coles
SEE MORE REAL RESULTS“They're not only loyal and hardworking, they're super detail oriented!”
- Travis OVAAnswers
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