Customer Service Representative and Virtual Assistant with 5+ years of experience in BPO, healthcare, telehealth, e-commerce, telecommunications, retail, and subscription services. Experienced in providing phone,
I have hands-on experience with Zendesk, TCN Agent Gateway, CheckoutChamp, PSOnline AMM/CHM, SUB DATA PRO, QuickCEP, Sellfox, Salesmartly, Dialpad, Genesys Cloud, and Walmart CCA2. I am comfortable working with multiple campaigns and systems while maintaining accurate records, following SOPs, and coordinating with different departments to resolve customer concerns.
I am detail-oriented, adaptable, reliable, and comfortable working independently in a remote environment. My goal is to provide professional, efficient, and empathetic customer support while helping businesses maintain excellent customer experiences.
Experience: 6 months - 1 year
Experience: 1 - 2 years
Experience: 2 - 5 years
Experience: 6 months - 1 year
Experience: Less than 6 months
“My business would not be able to go forward if it was not for them”
Gaurab - Adhikari
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