Joyce

Customer Service Representative

With Timeproof

mark as hired

Overview

Looking for full-time work (9 hours/day)

at $4.20/hour ($900.00/month)

Associates degree

Last Active

May 22nd, 2024 (710 days ago)

Member Since

February 8th, 2024

Profile Description

Greetings, I'm Joyce. my name is Joyce. I bring a year of experience working with Shopify, where I became intimately familiar with the platform. My expertise lies in seamlessly adding products and making adjustments to enhance the overall user experience I served as a Quality Coach at Majorel, supporting Microsoft Cloud Solutions Partners and Microsoft Partners, and I have a sales background from Microsoft Store and Qure Skincare. During my tenure at Convergys, I took pride in maintaining a customer satisfaction rating exceeding 90%. I am thrilled about the prospect of being a Service Desk Administrator, where I can continue delivering exceptional customer service and promptly addressing inquiries. Beyond my professional life, I find joy in cooking for my three kids. As a single parent, I fulfill both the roles of a mother and a father for them. I look forward to applying my skills with Data Entry, Transcribing, Google Suite, Microsoft Office Tools, and Email management.

Top Skills

Customer Support » Email Support

Experience: 2 - 5 years

I have had the privilege of serving as a Business-to-Business Email Support Specialist for Microsoft partners. I consistently demonstrated strong problem-solving skills, diagnosing issues and guiding partners through solutions to ensure seamless integration and operation of Microsoft products. Effective communication with our partners was crucial. I maintained clear and concise communication to ensure that partners were well-informed, and collaborated with internal teams to streamline support processes

Customer Support » Technical Support

Experience: 2 - 5 years

Technical Service Representative – Dell (Imaging). Provide step-by-step guidance to customers in resolving technical issues. This may involve walking them through troubleshooting processes, identifying settings adjustments, and addressing any software or driver-related concerns. Listen to customer issues and use troubleshooting techniques to diagnose problems with Dell printers. This could include hardware malfunctions, software errors, connectivity issues, or print quality problems.

Customer Support » Sales Support

Experience: 1 - 2 years

Microsoft Store -Sales Agent - Microsoft Store - Sutherland Global, July 2013 – Februray 2014 - Provide assistance to customers in-store, addressing their inquiries, offering product recommendations, and guiding them through the purchasing process. Qure Skincare products - Customer Service (July 2023 - February 2024) - Engage with customers through various digital channels, such as the company website, social media platforms, or messaging apps.

Other Skills

Customer Support » Phone Support

Experience: 1 - 2 years

Phone support for MPN is aimed at assisting Microsoft partners with program-related inquiries, technical issues, and other support needs. Assistance with program enrollment and membership details. Technical support for Microsoft products and services. Guidance on utilizing partner resources and benefits. Help with certification and training-related queries. Support for accessing and navigating the Microsoft Partner Center. Xbox phone support is dedicated to assisting customers with issues related to Xbox gaming consoles, Xbox Live, Xbox Game Pass, and other Xbox services. It aims to provide technical assistance, account support, and general guidance to enhance the gaming experience.

Office and Administration » Email Handling

Experience: 6 months - 1 year

The primary purpose of email support for Microsoft CSP is to assist partners and their customers with inquiries, issues, and technical challenges related to Microsoft Cloud services. This support is designed to ensure a smooth experience for both the partners reselling the services and the end customers utilizing them. Technical Assistance: Resolving technical issues and providing guidance on the implementation, configuration, and optimization of Microsoft Cloud solutions. Billing and Licensing Support: Assisting with inquiries related to billing, invoicing, and licensing for Microsoft Cloud services. Program Enrollment and Management: Providing support for partners navigating the CSP program, including assistance with enrollment, program details, and usage reporting. Service Availability and Reliability: Addressing concerns related to the availability, reliability, and performance of Microsoft Cloud services.

Software » Server » VPN - OpenVPN

Experience: 6 months - 1 year

Inbound call support involves addressing incoming calls from Clearwire customers seeking assistance. Customers may have queries related to their internet service, billing inquiries, technical issues, or general account information. Providing technical support is a crucial aspect of inbound calls. Representatives would assist customers with troubleshooting internet connectivity issues, router configurations, and other technical problems impacting their Clearwire services.

Basic Information

Age: 45

Gender: Female

Website: Sign Up with Pro Account to View

Address

Tests Taken: None

Government ID: Sign Up with Pro Account to View

“It definitely helped transform my business and take a significant load off for me.”

Samori Coles

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BENCHMARKS

Loading Time: Base Classes	0.0023
Controller Execution Time ( Jobseekers / Info )	0.0338
Total Execution Time	0.0370

GET DATA

No GET data exists

MEMORY USAGE

1,585,576 bytes

POST DATA

No POST data exists

URI STRING

jobseekers/info/3242136

CLASS/METHOD

jobseekers/info

DATABASE: onlinejobs (Jobseekers:$db) QUERIES: 29 (0.0183 seconds) (Show)

0.0005	`SELECT * FROM exrates WHERE rate_name = 'USD-PHP'`
0.0012	SELECT * FROM `jobseekers` WHERE `jobseeker_id` = '3242136' LIMIT 1
0.0025	SELECT * FROM `jobseeker_meta` WHERE `jobseeker_id` = '3242136'
0.0012	SELECT `j`., `jj`. FROM `jobseekers` `j` INNER JOIN `jobseekers_jobdata` `jj` ON `j`.`jobseeker_id` = `jj`.`jobseeker_id` WHERE `j`.`jobseeker_id` = '3242136'
0.0004	SELECT * FROM `jobseekers_trust` WHERE `jobseeker_id` IS NULL
0.0004	SELECT * FROM `jobseekers` WHERE `jobseeker_id` = '3242136' AND `is_private` = 1
0.0003	`SELECT * FROM employment WHERE jobseeker_id = '3242136' AND hired > -1`
0.0003	`SELECT employers.contact_name, ec.employer_id, ec.jobseekers_id, ec.is_jobseeker_reply, ec.employer_date, ec.employer_comment, ec.lastmodified FROM employers LEFT JOIN employer_comment ec on employers.employer_id = ec.employer_id WHERE ec.jobseekers_id = '3242136' AND employers.deactivate = 0 ORDER BY employer_comment_id DESC`
0.0002	`SELECT * FROM skill_categories ORDER BY cat_order ASC`
0.0004	`SELECT * FROM skill_subcategories ORDER BY subcategory ASC`
0.0003	`SELECT * FROM jobseekers_jobdata WHERE jobseeker_id = 3242136 LIMIT 1`
0.0005	`SELECT * FROM jobseekers_skills WHERE jobseeker_id = 3242136 LIMIT 1`
0.0006	`SELECT * FROM jobseekers j, jobseekers_jobdata jj,jobseekers_skills js WHERE j.jobseeker_id = '3242136' AND j.jobseeker_id = jj.jobseeker_id AND jj.jobseeker_id = js.jobseeker_id`
0.0003	`SELECT *, DATEDIFF('2026-05-02',rebill_date) duration_rebill FROM employers WHERE employer_id = ''`
0.0003	`SELECT * FROM employer_comment WHERE employer_id = ''`
0.0010	SELECT `facebook`, `manual_fb_score` FROM `jobseekers_trust` WHERE `jobseeker_id` = '3242136'
0.0032	SELECT * FROM `skills_categories` WHERE `is_approved` = 1 ORDER BY `name`
0.0015	SELECT `jsct`., `jsct`.`id` as `jsct_id`, `sct`. FROM `jobseekers_skills_categories` `jsct` LEFT JOIN `skills_categories` `sct` ON `sct`.`id` = `jsct`.`skill_category_id` WHERE `sct`.`is_approved` = 1 AND `jsct`.`jobseeker_id` = '3242136' ORDER BY `jsct`.`rate` DESC
0.0006	SELECT * FROM `jobseekers_trust` WHERE `jobseeker_id` = '3242136'
0.0004	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0004	SELECT * FROM `testimonial_videos` WHERE `placement` = 1 OR `placement` = 0 ORDER BY RAND()
0.0003	SELECT * FROM `testimonial_videos` WHERE `placement` = 2 OR `placement` = 0 ORDER BY RAND()
0.0003	`select * from teasers`
0.0002	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0002	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
0.0003	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0003	`SELECT * FROM notes WHERE employer_id = '0'`

HTTP HEADERS (Show)

SESSION DATA (Show)

__ci_last_regenerate	1777684576
last_page	https://v1.stage.onlinejobs.ph/jobseekers/info/3242136
csrf-token	dca6d04995d3c927ae332221d529ad56

CONFIG VARIABLES (Show)

base_url	https://v1.stage.onlinejobs.ph
log_threshold	2
enable_profiler
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uri_protocol	PATH_INFO
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language	english
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enable_query_strings
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log_path
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log_file_permissions	420
log_date_format	Y-m-d H:i:s
error_views_path
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sess_save_path
sess_match_ip
sess_time_to_update	300
sess_regenerate_destroy
cookie_prefix
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cookie_path	/
cookie_secure
cookie_httponly
standardize_newlines
global_xss_filtering	1
csrf_protection
csrf_token_name	csrf_test_name
csrf_cookie_name	csrf_cookie_name
csrf_expire	7200
csrf_regenerate	1
csrf_exclude_uris	Array ( )
compress_output
time_reference	local
rewrite_short_tags
proxy_ips
ojadmin	JpjZkQN5A8l@^L
salt	+UFjSAT49tPZLtmU2CIG2FYN7pRhgsWyLHgSyQa6k3I=
queue_enabled
twilio	Array ( [sid] => AC00c0594045c6eef9407e8fff01f3d467 [token] => f0bfc0b73444a077894a43f5f75e6d41 [length] => 6 [from] => +639221200200 [code_expiry_seconds] => 14400 )
maintenance	Array ( [admin] => Array ( [verification] => ) [announcement_bar] => Array ( [show_slow_issue_message] => ) )
trustpilot	Array ( [to_email] => onlinejobs.ph+3d844ebf71@invite.trustpilot.com )
services	Array ( [google_tag_manager] => Array ( [id] => GTM-T5CQMS6P ) [chatgpt] => Array ( [secret] => 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 ) [claude] => Array ( [secret] => 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 ) )
v2_url	https://v2.stage.app.onlinejobs.ph
replacemyself_secret_key	Kk1WpgTMkc4wBQOqC5rqCssdLhACKrsJeTtO1ywUkT4=
app	Array ( [app] => Array ( [command] => Array ( [map] => Array ( [OnlineJobs\Mailer\Command\SendEmailCommand] => OnlineJobs\Mailer\Handler\SendEmailHandler [OnlineJobs\Mail\Command\SendEmailCommand] => OnlineJobs\Mail\Handler\SendEmailHandler [OnlineJobs\Mail\Command\QueueEmailPendingCommand] => OnlineJobs\Mail\Handler\QueueEmailPendingHandler [OnlineJobs\Mail\Command\QueueJobEmailPendingCommand] => OnlineJobs\Mail\Handler\QueueJobEmailPendingHandler [OnlineJobs\Mail\Command\QueueUnapprovedEmailCommand] => OnlineJobs\Mail\Handler\QueueUnapprovedEmailHandler [OnlineJobs\Mail\Command\ProcessEmailQueueCommand] => OnlineJobs\Mail\Handler\ProcessEmailQueueHandler [OnlineJobs\Mail\Command\PutJobseekerEmailOnHoldCommand] => OnlineJobs\Mail\Handler\PutJobseekerEmailOnHoldHandler [OnlineJobs\Purchase\Command\RealEstateVaCourseCommand] => OnlineJobs\Purchase\Handler\RealEstateVaCourseHandler [OnlineJobs\Test\Command\HelloCommand] => OnlineJobs\Test\Handler\HelloHandler ) [middleware] => Array ( ) ) [providers] => Array ( [0] => OnlineJobs\Bus\BusServiceProvider [1] => OnlineJobs\Database\DbServiceProvider [2] => OnlineJobs\Mailer\MailerServiceProvider [3] => OnlineJobs\Support\SupportServiceProvider [4] => OnlineJobs\Employer\ServiceProvider [5] => OnlineJobs\Jobseeker\ServiceProvider [6] => OnlineJobs\Mail\ServiceProvider [7] => OnlineJobs\Postal\ServiceProvider [8] => OnlineJobs\Queue\ServiceProvider [9] => OnlineJobs\Courier\ServiceProvider [10] => OnlineJobs\Job\ServiceProvider [11] => OnlineJobs\Purchase\ServiceProvider ) ) )
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honeypot	Array ( [name_field] => my_name [enabled] => 1 )

HTTP_ACCEPT	/
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
HTTP_CONNECTION	Upgrade
SERVER_PORT	80
SERVER_NAME	v1.stage.onlinejobs.ph
REMOTE_ADDR	127.0.0.1
SERVER_SOFTWARE	Apache/2.4.58 (Ubuntu)
HTTP_ACCEPT_LANGUAGE
SCRIPT_NAME	/index.php
REQUEST_METHOD	GET
HTTP_HOST
REMOTE_HOST
CONTENT_TYPE
SERVER_PROTOCOL	HTTP/1.1
QUERY_STRING
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_X_FORWARDED_FOR	216.73.217.75
HTTP_DNT