I help e-commerce businesses build the operational capacity they need to grow, not just get through today's task list.
I'm a Shopify & E-commerce Operations Virtual Assistant with extensive hands-on experience supporting international online businesses across product listing, catalog management, product research, customer support, supplier coordination, and market-ready content.
Over the years, I've worked inside fast-moving e-commerce environments where growth creates more products to manage, more customers to support, more opportunities to evaluate, and more moving parts that need to stay organized. That experience has taught me to look beyond individual tasks and understand how the work I do contributes to the wider business.
I've supported 100+ storefronts across client projects, completed 20-80 product listings daily, and handled catalog workflows involving Shopify, structured CSV imports, Google Merchant Center-focused standards, SEO titles and descriptions, pricing, variants, imagery, and product data quality. In one engagement alone, I supported listing operations across 22 stores.
My background in product research and validation has also trained me to think commercially. I evaluate trends, demand, engagement, competition, advertising activity, positioning, and market signals to help teams make better testing decisions. In one research engagement, I delivered 5-10 product opportunities daily, with client-reported results showing that 3-6 of every 5-10 tested products typically became profitable.
I also understand the operational side of protecting customer experience as a business scales. I've led 9 customer-support agents across 3 shifts while overseeing 80-120 daily tickets, including escalations, refunds, order issues, delivery concerns, supplier follow-ups, and logistics coordination.
Because I've worked across different parts of the e-commerce operation, I can contribute in areas such as the following:
• Shopify product listing and catalog management
• High-volume CSV imports and product updates
• Google Merchant Center-focused listing standards
• Product data QA and catalog accuracy
• SEO titles and product descriptions
• Product research and validation
• Competitor and advertising analysis
• Customer support and escalation management
• Supplier and 3PL coordination
• Team and shift coordination
• Etsy and e-commerce content
• AI-assisted product imagery and creative support
I work with platforms and tools including Shopify, Google Merchant Center, Google Sheets, Etsy, Kopy, Poky, PipiAds, Kalodata, ShopHunter, TrendTrack, PipiSpy, Futurelib, Gorgias, Help Scout, Richpanel, eRank, Canva, Higgsfield, Midjourney, Claude, ChatGPT, Gemini, Trello, Slack, and
What I bring to a team
I'm not looking to be someone who simply waits for instructions, completes a task, and moves on.
I want to understand how the business operates, what the team is trying to achieve, where bottlenecks are happening, and how my work can make the operation stronger over time.
I value ownership, consistency, accuracy, clear communication, and continuous improvement. I'm comfortable learning established systems and SOPs, but I'm also attentive enough to spot inconsistencies, recurring problems, or opportunities to make a workflow more efficient.
As the business grows, I want to grow with the team, taking on greater responsibility, becoming deeply familiar with the operation, and becoming someone the business can rely on rather than someone who needs to be constantly managed.
Whether the immediate need is increasing catalog capacity, finding stronger products to test, maintaining listing quality, supporting customers, coordinating suppliers, or strengthening day-to-day e-commerce operations, my goal is the same:
Help the team execute reliably today while building the operational capacity needed for long-term growth.
I'm particularly interested in working with businesses that value long-term collaboration, accountability, initiative, and people who genuinely care about the outcome of the work they are responsible for.
Portfolio:
Experience: 2 - 5 years
Experience: 6 months - 1 year
Experience: 1 - 2 years
Experience: 6 months - 1 year
Experience: Less than 6 months
Experience: 1 - 2 years
Experience: 1 - 2 years
Experience: 1 - 2 years
Experience: 1 - 2 years
Experience: 1 - 2 years
Experience: 6 months - 1 year
Experience: 1 - 2 years
Experience: 6 months - 1 year
Experience: 1 - 2 years
“I have found someone who is smart, has a great work ethic and is easy to work with.”
Sara Brumfield
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