I manage various aspects of property oversight, ensuring the smooth operation of rental accommodations. This involves coordinating schedules with cleaners, maintenance personnel, and a handyman to maintain the properties.
To ensure the properties are in optimal condition, I employ surveillance tools such as Ring and Wyze cameras. These cameras help monitor the properties, ensuring compliance with both the listing's house rules and Airbnb's policies. Additionally, I utilize NoiseAware to assess noise levels in occupied houses, a crucial step in preventing unauthorized parties and aligning with Airbnb's anti-party policy.
In addition to property monitoring, I play a pivotal role in assisting guests. This includes addressing reservation inquiries, providing details about confirmed reservations, and offering support for any alterations guests may need. Whether it's adjusting the number of guests, extending check-out dates, or facilitating transfers to other available homes, I am dedicated to ensuring a positive guest experience.
Experience: 1 - 2 years
I have one year of experience as an Airbnb Support Ambassador, during which I became well-versed in Airbnb's platform, policies, and guidelines. Additionally, I have over a year of experience as a Property Manager for my client's Airbnb listings. My responsibilities included creating and managing listings, responding to guest inquiries, and handling reservation approvals and modifications. I also communicated with Airbnb support to resolve issues such as review disputes and system-related concerns, ensuring a smooth experience for both guests and hosts.
Experience: Less than 6 months
I have a few months' worth of experience in using MailerLite to send newsfeed letters and email marketing to our previous guests for them to be enticed to book my client's listings again.
Experience: 1 - 2 years
I use Asana to properly organize and schedule my tasks. So all all will be set and accomplished in their given time.
Experience: 1 - 2 years
I have over a year of experience managing my client's VRBO account. My responsibilities include responding to guest inquiries, accepting reservation requests, processing charges, and creating listings. Additionally, I regularly communicate with VRBO support to resolve any issues and ensure a seamless experience for our guests.
Experience: 6 months - 1 year
I also have 6 months' worth of experience in using Canva to create the photos with watermarks and captions needed for our postings on Facebook and Instagram, to get more exposure and potential guests. I have also used Canva to create designs for our newsfeed letters to our guests.
“It definitely helped transform my business and take a significant load off for me.”
Samori Coles
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