Organized and dedicated Project Specialist with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Technically savvy and well-versed in supporting Stripe platform and fintech workflows.
Experience: 2 - 5 years
Network and internet troubleshooting Creating and updating users in Active Directory Teleconferencing support (Cisco, Polycom, Skype, webinar)
Experience: 10+ years
Chat, email, inbound and outbound calls technical support
Experience: 1 - 2 years
Process improvement Creating and updating workflows Asana, Salesforce and ServiceNow user
Experience: 2 - 5 years
Processing payments and refunds Troubleshooting failed payments Reading dashboard logs and creating support cases if necessary Creating accounts and verifications
Experience: 2 - 5 years
MS Office, G-Suite Data Entry File management Business email correspondence
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