Current Employment Status:
Hired Full Time on Feb 20, 2024

Charles

Account Specialist / Customer / Technical / Sales Support

mark as hired

Overview

Looking for full-time work (8 hours/day)

at $4.22/hour ($800.00/month)

Bachelors degree

Last Active

November 2nd, 2024 (557 days ago)

Member Since

December 20th, 2023

Profile Description

I've been in the industry for more than 10 years, having worked in various roles have equipped me with a wide range of skills and expertise.

I started as a Retention Specialist for a VOIP phone which is the foundation of my experience, as a Retention Specialist I learned how to engage with customers, understand their needs, and provided the customers with the resolution that they were looking for or provided them with options that fits their needs this experience has really helped me develop my customer service skills which helped me when I transitioned to technical support.

During my time as a Technical Support professional for Quickbooks and for one of the Goggle hardware product, I honed my problem-solving abilities and technical knowledge. I have learned that effective troubleshooting and providing prompt solutions to customers can enhance their overall experience.

I also got promoted as Quality Analyst. My role as a Quality ANALYST has further refined my attention to detail. I've developed a keen eye for identifying process improvements and agent opportunities. My role ensures that agents consistently meet standards and deliver high-quality service to our valued customers.

I have also worked as an Account Specialist for Stripe a leading payment processing platform. I have gained extensive knowledge and experience in various aspects of payment processing and customer support.

One of the key areas I've excelled in is understanding the KYC (Know Your Customer) requirements, which really help me in providing excellent support to our users when they are in the process of completing their identity and business verification.

We are also assisting our users through various channels, including email, chat, and phone.

This role has not only deepened my understanding of the payment processing industry but has also honed my communication skills and ability to provide effective solutions to our users.

In summary, my work experience has provided me with a well-rounded skill set that includes retention, customer service, technical support and quality analysis.

Top Skills

Customer Support » Technical Support

Experience: 2 - 5 years

Software » API Development » Stripe Api

Experience: Less than 6 months

Customer Support » Customer Service

Experience: 10+ years

Other Skills

Marketing » CRM » Salesforce

Experience: Less than 6 months

Accounting » Quickbooks

Experience: Less than 6 months

Customer Support » Sales Support » Account Retention

Experience: Less than 6 months

Basic Information

Age: 36

Gender: Male

Website: Sign Up with Pro Account to View

Address: Caloocan, Metro Manila

Tests Taken: IQ
Score: 77: DISC
Dominance: 36
Influence: 11
Steadiness: 25
Compliance: 29: English
C2(Advanced/Mastery)

Government ID: Sign Up with Pro Account to View

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Davonna Willis

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- Jason Tonioli

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BENCHMARKS

Loading Time: Base Classes	0.0008
Controller Execution Time ( Jobseekers / Info )	0.0289
Total Execution Time	0.0303

GET DATA

No GET data exists

MEMORY USAGE

1,438,696 bytes

POST DATA

No POST data exists

URI STRING

jobseekers/info/3139999

CLASS/METHOD

jobseekers/info

DATABASE: onlinejobs (Jobseekers:$db) QUERIES: 28 (0.0183 seconds) (Show)

0.0004	`SELECT * FROM exrates WHERE rate_name = 'USD-PHP'`
0.0010	SELECT * FROM `jobseekers` WHERE `jobseeker_id` = '3139999' LIMIT 1
0.0022	SELECT * FROM `jobseeker_meta` WHERE `jobseeker_id` = '3139999'
0.0015	SELECT `j`., `jj`. FROM `jobseekers` `j` INNER JOIN `jobseekers_jobdata` `jj` ON `j`.`jobseeker_id` = `jj`.`jobseeker_id` WHERE `j`.`jobseeker_id` = '3139999'
0.0002	SELECT * FROM `jobseekers_trust` WHERE `jobseeker_id` IS NULL
0.0004	SELECT * FROM `jobseekers` WHERE `jobseeker_id` = '3139999' AND `is_private` = 1
0.0009	`SELECT * FROM employment WHERE jobseeker_id = '3139999' AND hired > -1`
0.0005	SELECT `employers`.`contact_name`, `employer_comment`.`employer_comment_id`, `employer_comment`.`employer_id`, `employer_comment`.`jobseekers_id`, `employer_comment`.`employer_date`, `employer_comment`.`employer_comment`, `employer_comment`.`lastmodified`, `employer_comment`.`comment_status` FROM `employers` LEFT JOIN `employer_comment` ON `employer_comment`.`employer_id` = `employers`.`employer_id` WHERE `employer_comment`.`jobseekers_id` = '3139999' AND `employers`.`deactivate` = 0 AND `employer_comment`.`comment_status` = 'ACTIVE' ORDER BY `employer_comment_id` DESC
0.0003	`SELECT * FROM skill_categories ORDER BY cat_order ASC`
0.0004	`SELECT * FROM skill_subcategories ORDER BY subcategory ASC`
0.0003	`SELECT * FROM jobseekers_jobdata WHERE jobseeker_id = 3139999 LIMIT 1`
0.0004	`SELECT * FROM jobseekers_skills WHERE jobseeker_id = 3139999 LIMIT 1`
0.0006	`SELECT * FROM jobseekers j, jobseekers_jobdata jj,jobseekers_skills js WHERE j.jobseeker_id = '3139999' AND j.jobseeker_id = jj.jobseeker_id AND jj.jobseeker_id = js.jobseeker_id`
0.0003	`SELECT * FROM employer_comment WHERE employer_id = ''`
0.0011	SELECT `facebook`, `manual_fb_score` FROM `jobseekers_trust` WHERE `jobseeker_id` = '3139999'
0.0025	SELECT * FROM `skills_categories` WHERE `is_approved` = 1 ORDER BY `name`
0.0023	SELECT `jsct`., `jsct`.`id` as `jsct_id`, `sct`. FROM `jobseekers_skills_categories` `jsct` LEFT JOIN `skills_categories` `sct` ON `sct`.`id` = `jsct`.`skill_category_id` WHERE `sct`.`is_approved` = 1 AND `jsct`.`jobseeker_id` = '3139999' ORDER BY `jsct`.`rate` DESC
0.0003	SELECT * FROM `jobseekers_trust` WHERE `jobseeker_id` = '3139999'
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0003	SELECT * FROM `testimonial_videos` WHERE `placement` = 1 OR `placement` = 0 ORDER BY RAND()
0.0003	SELECT * FROM `testimonial_videos` WHERE `placement` = 2 OR `placement` = 0 ORDER BY RAND()
0.0004	`select * from teasers`
0.0003	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
0.0003	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0002	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
0.0003	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0002	`SELECT * FROM notes WHERE employer_id = '0'`

HTTP HEADERS (Show)

SESSION DATA (Show)

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last_page	https://v1.stage.onlinejobs.ph/jobseekers/info/3139999
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CONFIG VARIABLES (Show)

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maintenance	Array ( [admin] => Array ( [verification] => ) [announcement_bar] => Array ( [show_slow_issue_message] => ) )
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honeypot	Array ( [name_field] => my_name [enabled] => 1 )

HTTP_ACCEPT	/
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
HTTP_CONNECTION	Upgrade
SERVER_PORT	80
SERVER_NAME	v1.stage.onlinejobs.ph
REMOTE_ADDR	127.0.0.1
SERVER_SOFTWARE	Apache/2.4.58 (Ubuntu)
HTTP_ACCEPT_LANGUAGE
SCRIPT_NAME	/index.php
REQUEST_METHOD	GET
HTTP_HOST
REMOTE_HOST
CONTENT_TYPE
SERVER_PROTOCOL	HTTP/1.1
QUERY_STRING
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_X_FORWARDED_FOR	216.73.216.98
HTTP_DNT

Charles

Account Specialist / Customer / Technical / Sales Support

Overview

Profile Description

Top Skills

Customer Support » Technical Support

Software » API Development » Stripe Api

Customer Support » Customer Service

Other Skills

Marketing » CRM » Salesforce

Customer Support » Email Support

Customer Support » Chat Support

Customer Support » Phone Support

Accounting » Quickbooks

Customer Support » Sales Support » Account Retention

Basic Information