I am a Property Manager and Virtual Assistant with 4+ years of experience in short-term and long-term rental operations, guest communication, and administrative support. I specialize in managing end-to-end property operations, including guest messaging, calendar management, listing optimization, pricing strategies, Airbnb damage claims, review management, and coordinating housekeeping and maintenance teams to ensure seamless operations.
I have experience managing smart lock systems, security cameras, inventory, vendor coordination, operational reporting, and creating Standard Operating Procedures (SOPs). I am also skilled in optimizing pricing and availability using PriceLabs, creating marketing materials in Canva, and maintaining accurate property records. I am highly organized, detail-oriented, and committed to delivering exceptional guest experiences while helping property owners maximize efficiency and revenue.
Tools I'm familiar with: Guesty, Hospitable, Hostaway, Airbnb,
Experience: 2 - 5 years
-Managed daily operations for short-term rental properties from booking to check-out. -Responded promptly to guest inquiries and booking requests while delivering excellent customer service. -Coordinated housekeeping, maintenance, and vendor schedules to ensure properties were guest-ready. -Managed calendars, reservations, and property availability across multiple platforms. -Handled Airbnb damage claims, security deposits, and guest review management. -Monitored smart lock systems and security cameras (Schlage, August, Ring, Eufy, and Blink). -Maintained property records, prepared daily operational reports, and developed Standard Operating Procedures (SOPs). -Purchased property supplies and coordinated inventory to support smooth operations.
Experience: 2 - 5 years
- Managed multiple Airbnb listings, ensuring smooth day-to-day operations from guest inquiries to check-out. - Handled all guest communications with professionalism and warmth, maintaining high response and satisfaction rates. - Coordinated with cleaning, maintenance, and vendor teams to ensure properties were guest-ready and well-maintained. - Oversaw calendar management, listing optimization, filing claims for damages, and review removal requests to maintain strong account performance. - Contributed to consistent five-star reviews by providing exceptional guest experiences and proactive problem-solving.
“For years, I maxed out my hours, got burnt out, and the quality of my work would start to go down. I decided to take the leap, hire correctly, and now it frees up my time to focus on growing the business.”
Tyler Gies
SEE MORE REAL RESULTS“They're not only loyal and hardworking, they're super detail oriented!”
- Travis OVAAnswers
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