Chelzea

Sales | Customer & Fulfillment |Admin | People Manager

Verified

mark as hired

Overview

Looking for full-time work (8 hours/day)

at $4.32/hour ($832.00/month)

Bachelors degree

Last Active

July 9th, 2026 (3 days ago)

Member Since

November 22nd, 2023

Profile Description

Experienced Sales Account Manager | Customer & Fulfillment Support | Finance & Admin | People Manager
Experienced Sales Account Manager and People Manager with 7 years in the Tech and E-commerce industry. Currently leading Customer and Fulfillment teams remotely for an Australian company. Skilled in Account Management, Sales & Negotiation, People Management, Sales Operations, Coaching, Performance Management, and Customer Support. Holds a degree in Business Administration, major in Marketing Management, from Polytechnic University of the Philippines, Quezon City.

Core Skills & Expertise
- Excellent verbal & written English communication
- Sales, negotiation & account management
- Customer support & fulfillment operations
- People & performance management
- Coaching & team leadership
- Project management & process optimization
- Data analysis & reporting
- Quote creation & estimating
- Finance & admin support (invoicing, payment reconciliation, refunds)
- CRM & tools: Pipedrive, Notion, Aircall, Missive, Shopify, Xero, Costminer, Slack

Work Experiences
Customer Support & Fulfillment Team Lead | Thermosoft Australia (April 2024 – Present)
* Handles customer support & fulfillment operations, including warranty claims & sales assistance
* Lead the fulfillment team, ensuring smooth workflow, coaching, and performance management
* Oversee accounts & finance tasks, including payment processing, invoicing & reconciliations
* Collaborate with suppliers, warehouse teams, and logistics partners for process efficiency

Inside Sales Supervisor | ---------- by SEEK Australia (Oct 2020 – Sept 2023)
* Led a team of Account Managers, ensuring productivity & compliance with sales processes
* Conducted performance analysis and strategized for revenue growth & customer retention
* Delivered insights and actionable plans to drive sales performance
Senior Account Manager - OIC | ---------- Philippines Inc (Oct 2020 – Sept 2022)
* Managed key accounts & sales operations while providing mentorship to junior sales teams
* Ensured alignment with business goals through data-driven decision-making
Developed & executed customer engagement strategies to boost client satisfaction

Senior Account Manager | ---------- Philippines Inc (Oct 2019 – Sept 2020)
* Assisted the People Manager in data reporting, analysis, and sales strategy formulation
* Supported the team in addressing queries & improving sales performance

Account Manager | ---------- Philippines Inc (Sept 2016 – Sept 2019)
* Connected with clients to offer JobStreet recruitment solutions
* Identified hiring needs & provided tailored recruitment services

Trainings & Certifications:
- Coaching Skills for Leaders (ICF-CCE) – Benchmark Consulting
- Leadership Communication – Guthrie Jensen Global Training Consultants
- SEEK ASIA’s Management Essentials Program
- Basic MS Excel – Insights Manila

With my diverse skill set, adaptability, and problem-solving mindset, I am eager to contribute to companies looking for a dedicated and results-oriented professional in sales, customer support, fulfillment, or operations.

San Mateo, Rizal, Philippines
----------
LinkedIn: ---------- /in/ ---------- ----------

Top Skills

Coaching » Success

Experience: 2 - 5 years

As a people manager for 3 years, I am skilled with coaching and performance management. I also attended several trainings such as coaching skills for leaders and other trainings related to it.

Office and Administration » Communication

Experience: 5 - 10 years

Effective communication and negotiation skills

Marketing » Sales

Experience: 5 - 10 years

Strong experience in Sales mix as an entry level and a people manager

E-Commerce » Order processing » Order Fulfillment

Experience: 6 months - 1 year

Basic Information

Age: 30

Gender: Female

Website: Sign Up with Pro Account to View

Address: San Mateo, Rizal

Tests Taken: IQ
Score: 107: DISC
Dominance: 28%
Influence: 14%
Steadiness: 25%
Compliance: 33%: English
C1(Advanced)

Government ID: Sign Up with Pro Account to View

“I have a team of 6 VA's that pretty much do everything for me”

Elishama Jiles

SEE MORE REAL RESULTS

“That has been a game changer for me”

- Jason Tonioli

see more real results

BENCHMARKS

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jobseekers/info/3102593

CLASS/METHOD

jobseekers/info

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0.0008	`SELECT * FROM notes WHERE employer_id = '0'`

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Chelzea

Sales | Customer & Fulfillment |Admin | People Manager

Overview

Profile Description

Top Skills

Coaching » Success

Office and Administration » Communication

Marketing » Sales

Other Skills

Professional Services » Management Services » Administrative Management

Customer Support » Customer Service

Office and Administration » Data analysis

E-Commerce » Order processing » Order Fulfillment

Accounting » Accounts Reconciliations

E-Commerce » Logistics Management

Professional Services » Construction And Engineering » Estimate

Basic Information