Abigail

Quality Analyst Manager

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Overview

Looking for full-time work (7 hours/day)

at $8.33/hour ($1,400.00/month)

Associates degree

Last Active

May 2nd, 2025 (366 days ago)

Member Since

November 9th, 2023

Profile Description

I am Abigail and please call me Abie. I've been in the BPO industry for almost 16 years. I started as a customer representative and aimed to be part of the support ---------- that 16 years, I have reached my objective by the 4th year in the business.
6 years as a Quality Analyst. I am responsible for creating an end-to-end test plan; executing the plan and managing all activities in the plan to ensure that all the objectives are met and that the solution works as expected.
Then, another 6 years as part of the leadership department. Manage and investigate disputes/integrity issues related to sales. Led tea ---------- etings, asking questions to better understand the calls representatives are receiving, educating, and coaching workers regarding processes and practices, and explaining expectations to employees. Preparing reports and analyzing call center data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.
I can do work with less supervision but provide quality results. I aim to have a client-centric environment. I would also love to venture into experience being a virtual executive assistant.

Top Skills

E-Commerce » Inventory Management » Quality Control

Experience: 10+ years

12 years of being part of the Quality Department. Including support/leadership position

Office and Administration » Data Analytics

Experience: 10+ years

For my 12 years of experience as part of Quality Analyst. It is always part of my responsibility to analyze data and provide reports based on the information observed/captured.

Office and Administration » Data Capture

Experience: 2 - 5 years

Being part of the Quality Department. I am required to do data mining and capture the most crucial part that affects the program

Other Skills

Professional Services » Management Services » Customer Support Management

Experience: 5 - 10 years

Been in BPO for almost 16 years handling B2B / B2C

Customer Support » Technical Support

Experience: 2 - 5 years

Trained and handle Technical Support account in one of the accounts that I have handles

Software » Data Engineering » SQL

Experience: 5 - 10 years

It is imperative to adjust and learn to use the SQL in my day to day task in Quality.

Basic Information

Age: 52

Gender: Female

Website: Sign Up with Pro Account to View

Address: Muntinlupa, Metro Manila

Tests Taken: IQ
Score: 121: DISC
Dominance: 39%
Influence: 7%
Steadiness: 21%
Compliance: 33%: English
C2(Advanced/Mastery)

Government ID: Sign Up with Pro Account to View

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BENCHMARKS

Loading Time: Base Classes	0.0007
Controller Execution Time ( Jobseekers / Info )	0.0229
Total Execution Time	0.0241

GET DATA

No GET data exists

MEMORY USAGE

1,604,368 bytes

POST DATA

No POST data exists

URI STRING

jobseekers/info/3081700

CLASS/METHOD

jobseekers/info

DATABASE: onlinejobs (Jobseekers:$db) QUERIES: 29 (0.0135 seconds) (Show)

0.0004	`SELECT * FROM exrates WHERE rate_name = 'USD-PHP'`
0.0004	SELECT * FROM `jobseekers` WHERE `jobseeker_id` = '3081700' LIMIT 1
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0.0002	SELECT `facebook`, `manual_fb_score` FROM `jobseekers_trust` WHERE `jobseeker_id` = '3081700'
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0.0008	SELECT `jsct`., `jsct`.`id` as `jsct_id`, `sct`. FROM `jobseekers_skills_categories` `jsct` LEFT JOIN `skills_categories` `sct` ON `sct`.`id` = `jsct`.`skill_category_id` WHERE `sct`.`is_approved` = 1 AND `jsct`.`jobseeker_id` = '3081700' ORDER BY `jsct`.`rate` DESC
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0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0003	SELECT * FROM `testimonial_videos` WHERE `placement` = 1 OR `placement` = 0 ORDER BY RAND()
0.0003	SELECT * FROM `testimonial_videos` WHERE `placement` = 2 OR `placement` = 0 ORDER BY RAND()
0.0003	`select * from teasers`
0.0002	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
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0.0002	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0002	`SELECT * FROM notes WHERE employer_id = '0'`

HTTP HEADERS (Show)

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