With over 15 years of experience helping businesses streamline operations, boost engagement, and increase revenue, I specialize in virtual assistance, executive and operations support, and customer service.
I bring a strong mix of operational efficiency, AI-assisted content creation, and tech-savvy support to every role I take on. My background includes working with U.S.-based real estate clients as well as IT, BPO, and hospitality companies across local and international markets.
I've supported executives, managed leasing and B2B partnerships, handled CRM setup, led social media initiatives, and overseen complex back-office operations—always with an eye on results and growth.
???? What I offer:
• End-to-end admin and executive support
• Proficiency in AI tools and productivity software to optimize workflows
• A passion for helping businesses scale through clear systems and communication
Whether you're looking to elevate your brand, improve internal processes, or outsource daily operations, I’m ready to support your goals.
Open to freelance, remote, or long-term roles in virtual assistance and business operations. Let’s connect!
Experience: 5 - 10 years
1. Developed policies and procedures for optimizing operational efficiencies while minimizing costs. 2. Oversee daily operations, including order management, invoicing, inventory control, dispatch operations, returns management, etc. 3. Collaborated with key stakeholders across the organization to identify areas for improvement within existing processes. 4. Mentored team members to implement process improvements within their respective roles. 5. Designed training programs to ensure standardization of operational protocols across departments. 6. Negotiated contracts with vendors for better pricing terms and services.
Experience: 10+ years
1. Lead and manage customer service team including hiring, training, and evaluating team members, as well as setting goals and providing feedback. 2. Gather and analyze customer feedback to identify areas for improvement to develop new support resources, improve existing procedures, and create a better overall customer experience. 3. Provide timely support to customers through a variety of channels, such as phone, email, and chat. This involves answering customer questions, diagnosing problems, providing solutions, and escalating complex issues to the appropriate technical team. 4. Work with other departments to ensure that customer needs are being met. 5. Creating and managing knowledge bases and other self-service support resources.
Experience: 10+ years
1. Provided administrative support to executives by generating reports, analysis, and working on special projects for senior management. 2. Developed effective policies and procedures to ensure smooth operation of daily activities while adhering to regulatory requirements. 3. Monitored compliance of departments to company policies and procedures. 4. Oversee scheduling of meetings, coordinate facility maintenance services, and manage office supplies inventory. 5. Carried out general administrative duties, including screening phone calls from customers and vendors, managing the schedule of meetings and events, and coordinating travel arrangements for senior management. 6. Planned and coordinated company events. 7. Sourced suppliers. 8. Managed onboarding
Experience: 5 - 10 years
1. Processed travel documentation and provided relevant information such as itineraries, maps, available local transportation, insurance, travel regulations, etc. 2. Managed travel budget by sourcing and negotiating the best rates before booking flights, hotels, and rental cars, including travel allowance. 3. Researched travel destinations and activities. 4. Assisted in travel-related problems such as canceled flights or lost luggage. 5. Built and maintained relationships with travel suppliers.
Experience: Less than 6 months
Experience: Less than 6 months
Experience: 2 - 5 years
1. Managing (virtually) 26 office locations across Texas, ensuring maximum occupancy and tenant satisfaction. 2. Overseeing and coordinating property maintenance and repair tasks to ensure timely completion. 3. Building strong tenant relationships by resolving issues promptly and maintaining open communication lines.
Experience: 5 - 10 years
1. Building and maintaining relationships with key customers and partners. This involves understanding their needs and goals, developing solutions that help them achieve them, providing support and service, and resolving any issues that arise. 2. Analyze customer data to identify trends and opportunities. 3. Tracking and reporting on key metrics 4. Managing customer contracts, and developing and managing customer loyalty programs.
Experience: 10+ years
Experience: Less than 6 months
Experience: 1 - 2 years
Experience: 5 - 10 years
Experience: Less than 6 months
Experience: Less than 6 months
Experience: Less than 6 months
“For years, I maxed out my hours, got burnt out, and the quality of my work would start to go down. I decided to take the leap, hire correctly, and now it frees up my time to focus on growing the business.”
Tyler Gies
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