I am a dedicated and resourceful customer service professional with a strong background in marketing and client relations. I graduated Bachelor of Science in Business Administration, majoring in Marketing Management. With a proven track record in roles such as Technical Support Analyst at Concentrix, Customer Service Representative at iQor, and Travel Associate at Ticket 1 Travel, I developed my skills in resolving customer concerns with empathy, effective communication, and a proactive approach. I excel in multitasking, organizational management, and critical thinking, ensuring excellent customer service and fostering customer loyalty.
Experience: 2 - 5 years
I worked in BPO industry of more than 3 years that helps me develop my communication and problem solving skills.
Experience: 1 - 2 years
Working in a travel agency before, we always used Sabre to book flights for passengers.
Experience: Less than 6 months
Managed challenging situations calmly under pressure, effectively addressing customer complaints or unforeseen circumstances. Implemented effective cost-saving measures without compromising service quality. Utilized advanced booking systems proficiently to optimize time management capabilities while handling multiple reservations.
Experience: Less than 6 months
Create and post content on Reddit to attract attention. Write engaging captions and comments to get people interested. Join and follow rules of different Reddit communities (subreddits). Reply to comments or messages to keep conversations going. Use creative ways to promote without breaking Reddit’s guidelines. Keep track of which posts get the most attention.
Experience: 6 months - 1 year
I worked as a chat support and I am handling three concurrencies at the same time.
Experience: Less than 6 months
Experience: Less than 6 months
Part of my job when working as a Property Specialist, I manage the marketing efforts to sell properties, especially promoting it online and face to face.
Experience: Less than 6 months
I have worked experience as a Social Media Manager for an Adult content creator.
Experience: 6 months - 1 year
Editing and swapiing videos for OFM models to be posted in Tiktok and instagram.
Experience: Less than 6 months
Sales support was one of my skills when I worked as a property specialist. Research real estate markets and negotiating with clients of property sales.
“I have found someone who is smart, has a great work ethic and is easy to work with.”
Sara Brumfield
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