Jeffrey

Customer Service representative /Technical Support /Subject Matter Expert

With Timeproof

mark as hired

Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($960.00/month)

High school diploma

Last Active

January 25th, 2025 (463 days ago)

Member Since

October 20th, 2023

Profile Description

A seasoned call center agent with extensive experience in managing international voice and non-voice accounts. My aim is to leverage my exceptional negotiation, troubleshooting, and problem resolution skills to proficiently manage inbound customer calls, thus ensuring the delivery of high-quality customer service to the broader public. My goal is to foster personal and professional growth within a collaborative team environment.

Top Skills

Customer Support » Technical Support

Experience: 5 - 10 years

-Managed incoming calls for a prominent TV, Internet, and Cvoip service provider in the US. -Expertly performed troubleshooting to resolve customer issues, including unresolved offers, sending replacements, or dispatching technicians for problem resolution. -During the nesting period, successfully supervised and coached a team of six agents, conducting root cause analysis to identify and address performance issues. -Collaborated with team members to provide one-on-one coaching, improving program knowledge and agent performance. -Contributed to enhanced team performance by motivating and coaching agents, resulting in improved customer satisfaction and operational efficiency.

Office and Administration » Data Capture

Experience: Less than 6 months

Multiple Call center been with

Customer Support » Customer Service

Experience: 10+ years

Basic Information

Age: 34

Gender: Male

Website: Sign Up with Pro Account to View

Address: Santa Maria, Bulacan

Tests Taken: English
C1(Advanced)

Government ID: Sign Up with Pro Account to View

“I have found someone who is smart, has a great work ethic and is easy to work with.”

Sara Brumfield

SEE MORE REAL RESULTS

“They are definitely a valuable part of your business for all kinds of reasons.”

- Steven Rapposelli

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BENCHMARKS

Loading Time: Base Classes	0.0007
Controller Execution Time ( Jobseekers / Info )	0.0227
Total Execution Time	0.0239

GET DATA

No GET data exists

MEMORY USAGE

1,586,280 bytes

POST DATA

No POST data exists

URI STRING

jobseekers/info/3051842

CLASS/METHOD

jobseekers/info

DATABASE: onlinejobs (Jobseekers:$db) QUERIES: 29 (0.0141 seconds) (Show)

0.0003	`SELECT * FROM exrates WHERE rate_name = 'USD-PHP'`
0.0009	SELECT * FROM `jobseekers` WHERE `jobseeker_id` = '3051842' LIMIT 1
0.0021	SELECT * FROM `jobseeker_meta` WHERE `jobseeker_id` = '3051842'
0.0011	SELECT `j`., `jj`. FROM `jobseekers` `j` INNER JOIN `jobseekers_jobdata` `jj` ON `j`.`jobseeker_id` = `jj`.`jobseeker_id` WHERE `j`.`jobseeker_id` = '3051842'
0.0002	SELECT * FROM `jobseekers_trust` WHERE `jobseeker_id` IS NULL
0.0003	SELECT * FROM `jobseekers` WHERE `jobseeker_id` = '3051842' AND `is_private` = 1
0.0002	`SELECT * FROM employment WHERE jobseeker_id = '3051842' AND hired > -1`
0.0002	`SELECT employers.contact_name, ec.employer_id, ec.jobseekers_id, ec.is_jobseeker_reply, ec.employer_date, ec.employer_comment, ec.lastmodified FROM employers LEFT JOIN employer_comment ec on employers.employer_id = ec.employer_id WHERE ec.jobseekers_id = '3051842' AND employers.deactivate = 0 ORDER BY employer_comment_id DESC`
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0.0002	`SELECT * FROM jobseekers_jobdata WHERE jobseeker_id = 3051842 LIMIT 1`
0.0004	`SELECT * FROM jobseekers_skills WHERE jobseeker_id = 3051842 LIMIT 1`
0.0005	`SELECT * FROM jobseekers j, jobseekers_jobdata jj,jobseekers_skills js WHERE j.jobseeker_id = '3051842' AND j.jobseeker_id = jj.jobseeker_id AND jj.jobseeker_id = js.jobseeker_id`
0.0003	`SELECT *, DATEDIFF('2026-05-03',rebill_date) duration_rebill FROM employers WHERE employer_id = ''`
0.0002	`SELECT * FROM employer_comment WHERE employer_id = ''`
0.0002	SELECT `facebook`, `manual_fb_score` FROM `jobseekers_trust` WHERE `jobseeker_id` = '3051842'
0.0026	SELECT * FROM `skills_categories` WHERE `is_approved` = 1 ORDER BY `name`
0.0015	SELECT `jsct`., `jsct`.`id` as `jsct_id`, `sct`. FROM `jobseekers_skills_categories` `jsct` LEFT JOIN `skills_categories` `sct` ON `sct`.`id` = `jsct`.`skill_category_id` WHERE `sct`.`is_approved` = 1 AND `jsct`.`jobseeker_id` = '3051842' ORDER BY `jsct`.`rate` DESC
0.0003	SELECT * FROM `jobseekers_trust` WHERE `jobseeker_id` = '3051842'
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0003	SELECT * FROM `testimonial_videos` WHERE `placement` = 1 OR `placement` = 0 ORDER BY RAND()
0.0002	SELECT * FROM `testimonial_videos` WHERE `placement` = 2 OR `placement` = 0 ORDER BY RAND()
0.0003	`select * from teasers`
0.0002	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0002	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0001	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0002	`SELECT * FROM notes WHERE employer_id = '0'`

HTTP HEADERS (Show)

SESSION DATA (Show)

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CONFIG VARIABLES (Show)

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honeypot	Array ( [name_field] => my_name [enabled] => 1 )

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SERVER_NAME	v1.stage.onlinejobs.ph
REMOTE_ADDR	127.0.0.1
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SCRIPT_NAME	/index.php
REQUEST_METHOD	GET
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SERVER_PROTOCOL	HTTP/1.1
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HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_X_FORWARDED_FOR	216.73.217.93
HTTP_DNT

Jeffrey

Customer Service representative /Technical Support /Subject Matter Expert

Overview

Profile Description

Top Skills

Customer Support » Technical Support

Office and Administration » Data Capture

Customer Support » Customer Service

Other Skills

Customer Support » Email Support

Customer Support » Forum Community Moderation

Office and Administration » Microsoft Excel

Basic Information