5 years experience in the BPO Industry with background in Customer Service in Telco, Service Desk in a back office and Quality Assurance Auditor. Key strengths:
Good communication skills
Tolerant and Flexible
Able to work independently
Versatile; can work on US shifts
Excellent in Excel, Powerpoint, Google suits
Calendar,
Compiling data, reporting SMM
Experience: 1 - 2 years
- Assists customers with their concerns using strong communication skills, patience and empathy - Maximized customer satisfaction by resolving service issues promptly. - Ensuring that customer's queries and demands were resolved on every call
Experience: 6 months - 1 year
- Transfer data from paper formats into computer files or database systems using keyboards, data recorders or optical scanners - Type in data provided directly from customers - Create spreadsheets with large numbers of figures without mistakes - Verify data by comparing it to source documents
Experience: 1 - 2 years
- Compiling, verifying accuracy and sorting information to prepare source data for computer entry - Reviewing data for deficiencies or errors, correcting any incompatibilities and checking output
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