Hi, I’m Jay — a versatile and dedicated Virtual Assistant with 8+ years of experience helping businesses improve customer satisfaction, streamline operations, and achieve long-term growth.
I provide reliable support across customer service, virtual assistance, eCommerce management, sales, and property management.
My expertise includes:
Customer Service Representative
• Specialized in billing support, inbound and outbound sales, and telecommunications customer service
• Experienced handling accounts such as AT&T, T-Mobile, Microsoft, and Comcast
• Skilled in resolving customer concerns, increasing satisfaction, and supporting sales growth
Customer Service & Virtual Assistance
• Multi-channel customer support experience for eBay UK and Amazon UK
• Skilled in:
Inbound and outbound phone support (GoHighLevel, Skype)<8efe80624d780eba0c6493ec45140364
eBay and Amazon messaging support
Live chat support (Tawk.to)
eBay Virtual Assistant
• Experienced in eBay dropshipping operations and account management
• Skilled in:
Product research and market analysis
Product listing optimization
Order processing and management
• Tools: Terapeak, Zik Analytics, Skugrid, DSM Tool
Amazon Virtual Assistant
• Experienced in supporting Amazon sellers through:
Product research
Listing creation and optimization
Order management
• Familiar with sourcing products from US retailers including Best Buy, Walmart, and Bed Bath & Beyond
• Tools: Jungle Scout
Property Management
• Managed
• Handled customer inquiries and provided accurate property information to potential clients
I am committed to delivering high-quality work, excellent customer service, and dependable support. I value long-term partnerships and strive to become a trusted asset that contributes to business stability and success.
Experience: 5 - 10 years
8 years CS Experience in providing customer service
Experience: 2 - 5 years
2 years experience in inbound sales on telco, for thier account upgrades and subscription
Experience: 1 - 2 years
provide support to customers through email.
Experience: 1 - 2 years
I do Product Sourcing, listing, customer service for amazon,
Experience: 1 - 2 years
listing item, product look up, process orders, email support
“For years, I maxed out my hours, got burnt out, and the quality of my work would start to go down. I decided to take the leap, hire correctly, and now it frees up my time to focus on growing the business.”
Tyler Gies
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