* Order Entry
* Plan routes to meet required SLA.
* Monitor Products tracking and proactively checking with couriers to prevent delays on goods.
*Assists customers with setting appointments, shipping and special order requests.
*Verified and reconcile order details, shipping document, and invoices to ensure accuracy.
*Provide logistics solutions and quick response to customer's issue via CEC/Salesforce.
*Process Delivery Intercept Requests such as change of address, Future delivery ETA, return to sender etc.
* Monitor Inventory and communicate with Inventory Specialist/ Program Management if Needed.
*Perform other lead tasks as needed: Creating schedule and manage ques to conduct time reskilling when needed.
Conduct audits on agents to make sure Quality scores are within the goal.
Provide tailor fitted coaching sessions for feedback on opportunities.
Experience: 2 - 5 years
Experience: 2 - 5 years
Experience: 2 - 5 years
Experience: 2 - 5 years
Experience: 2 - 5 years
Experience: 5 - 10 years
Experience: 2 - 5 years
“I had this VA that I could turn things over to made it a lot easier”
Kyle Mckenna
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