Maria

Customer Service Representative

With Timeproof

mark as hired

Overview

Looking for full-time work (8 hours/day)

at $4.16/hour ($800.00/month)

Associates degree

Last Active

August 18th, 2023 (989 days ago)

Member Since

August 18th, 2023

Profile Description

I've been working in BPO for 16 years. I've handled multiple positions such as:
CSR- Assisting customer about their inquiries and issues with the product or services via calls, chat and email. This may include assistance regarding billing after sales or upselling depending on customer's need.
Technical Support- I've handled technical support
* Quickbooks (Installing, transferring files,
reconcile abd payroll assistance)
* Philips- Performing troubleshooting for Philips domestic appliances and providing appropriate resolution.
* Thumbtack- Assisting business owners and employers to create and maintain an account that will help their business be advertised and grow.
Financial (Citibank/Credit One Bank) - Collects debt and offer applicable programs that may help customer to manage their finances.
Travel specialist (Expedia) - Assist customer about their travel reservations ( flight, hotel,car and packages). Suggests hotel or travel packages depending on their needs. Coordinate with hotel receptionist to make sure that the expected amenities and services will be met.

Top Skills

Marketing » CRM » Salesforce

Experience: 6 months - 1 year

Used Salesforce to create account for customers. Used this platform to connect to customers via calls, chat, sms and email.

Customer Support » Email Support

Experience: 5 - 10 years

Assist customer's inquiries via email.

Office and Administration » Admin Data Processing

Experience: 1 - 2 years

Create a regustry to excel sheet. Encode product details, customer's details and product's model number and material number that was sent as a replacement. Encode spare parts code that is needed by the customer for replacement. Run a reports to identify the common issue of the common products. Coordinates with the Service Centers to ensure that assessments and/or repairs are being done in a reasonable time frame. Report to client every week.

Accounting » Quickbooks

Experience: 1 - 2 years

From installation to transfering the business files from one computer to another as long as within the same location.

Office and Administration » Transcription

Experience: Less than 6 months

Basic Information

Age: 40

Gender: Female

Website: Sign Up with Pro Account to View

Address: Dasmariñas, Cavite

Tests Taken: None

Government ID: Sign Up with Pro Account to View

“I have one of the best VAs I've had in a long time...she's been amazing”

Davonna Willis

SEE MORE REAL RESULTS

“I'm working with a very very talented person.”

- Austin L. Church

see more real results

BENCHMARKS

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0.0002	`SELECT * FROM notes WHERE employer_id = '0'`

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Maria

Customer Service Representative

Overview

Profile Description

Top Skills

Marketing » CRM » Salesforce

Customer Support » Email Support

Office and Administration » Admin Data Processing

Other Skills

Customer Support » Chat Support

Customer Support » Technical Support

Office and Administration » Data Capture

Office and Administration » Microsoft Excel

Accounting » Quickbooks

Office and Administration » Transcription

Basic Information