I am a highly experienced IT professional with over 8 years of expertise in troubleshooting complex technical issues. I possess extensive knowledge of windows operating system and networking principles, enabling me to effectively diagnose and resolve related problems. Additionally, I am proficient in utilizing ticketing tools like ServiceNow to manage and track issues efficiently. With a strong background in IT, I bring a wealth of experience to provide reliable and efficient solutions to various technical challenges.
I am highly adaptable and committed to meeting the unique requirements of each client. I am eager to undergo any necessary training to enhance my skills and knowledge, ensuring that I can seamlessly align with the specific needs and expectations of the project. My dedication to professional growth and my ability to quickly learn and implement new concepts make me a valuable asset in delivering optimal solutions tailored to meet client demands.
Experience: 5 - 10 years
I've been a technical support previous and current work. I troubleshoot and resolved issues that my client experience. I create work flow and manuals to be use by my subordinate for easier knowledge transfer.
Experience: 6 months - 1 year
We've been using Zabbix to monitor the status of network devices we've been handling on our client.
Experience: 1 - 2 years
I work as Windows Admin Support on my previous job, by that, it enables me to have experience on how to handle servers.
“I can find little blocks of time to focus so we can scale this business.”
Clearman Lawyers
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