I help e-commerce businesses fight chargebacks, recover lost revenue, and reduce financial risk. Since 2023, I've worked as a chargeback specialist directly with clients, handling disputes across a wide range of payment platforms and gateways, including PayPal, Shopify, Stripe, Klarna, Whop, Nuvei, Netevia, Kurv/EMS, Braintree, TRX, Maverick, ZenPayments, Goatpayment, MyCPO (Apptics), Translink, 29Next, Merlink, Airwallex, Payarc and many more.
Chargebacks don't just cost you money — they threaten your merchant standing and customer trust. That's where I come in. I combine sharp attention to detail, clear communication, and a proactive approach to resolve disputes quickly while protecting your long-term business relationships.
What I bring to your business:
⭐ Root-Cause Investigation — I dig into every chargeback case to identify underlying issues and recurring patterns, so you can prevent future disputes rather than just react to them.
⭐ Thorough Case Building — I review transaction records, compile compelling evidence, and communicate directly with merchants, banks, and customers to build strong cases and secure favorable outcomes.
⭐ Clear Reporting — I deliver detailed, easy-to-understand reports that give management the insight they need to make smart decisions and improve processes.
⭐ Cross-Team Collaboration — I work closely with support, fulfillment, and finance teams to streamline chargeback workflows, cutting down resolution time and boosting efficiency.
Whether you found me here on Upwork or I've worked with you directly before, my goal is the same: win your disputes, minimize losses, and keep your customers happy. If you're looking for someone who understands chargeback rules and platform-specific processes inside and out, let's talk.
Other skills: I can help you analyze and manage your company's finances with the following skills: Preparation of Financial Statement, Review Financial Statement, Account Receivable, Account Payable
Experience: Less than 6 months
Understand the various financial statements such as the balance sheet, income statement, and cash flow statement. Learn how to analyze and interpret these statements to assess a company's financial health, profitability, liquidity, and overall performance.
Experience: Less than 6 months
Proficiency in creating budgets, forecasting future financial outcomes, and monitoring financial performance against projections.
Experience: Less than 6 months
Skills in evaluating investment opportunities, conducting feasibility studies, and assessing the financial viability of projects.
Experience: 1 - 2 years
I help e-commerce businesses fight chargebacks, recover lost revenue, and reduce financial risk. Since 2023, I've worked as a chargeback specialist — both on Upwork and directly with clients outside the platform — handling disputes across a wide range of payment platforms and gateways, including PayPal, Shopify, Stripe, Klarna, Whop, Nuvei, Netevia, Kurv/EMS, Braintree, TRX, Maverick, ZenPayments, MyCPO (Apptics), Translink, 29Next, Merlink, and many more.
“We'll definitely continue to hire people using Onlinejobs because it has taken our agency to the next level”
- Marc Diez
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.