Marcelo

Operations Manager

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mark as hired

Overview

Looking for full-time work (8 hours/day)

at $9.99/hour ($1,920.00/month)

Bachelors degree

Last Active

July 30th, 2023 (1008 days ago)

Member Since

June 30th, 2023

Profile Description

Job title: Operations Manager
Experience: 20+ years, 14 of which as an Operations Manager
Location: Remote
Summary:
A highly experienced and results-oriented Operations Manager with a proven track record of success in the BPO industry. Proven ability to remotely manage and develop teams, while also facilitating mentoring, coaching, and performance reviews. Strong leadership and communication skills, with a demonstrated ability to collaborate with support groups to improve onboarding and performance.
Responsibilities:
Remotely manage support personnel and team leaders in various sites.
Facilitate mentoring, coaching, and performance reviews of team leaders and ---------- velop team leaders to operations managers.
Conduct business reviews, updates, and governance calls.
Collaborate with support groups to ensure successful onboarding of new hires and improve their performance trend.
Actively seek program process improvement opportunities through tried and tested methods.
Handle scheduling, staffing, and provide inputs and actions on improving the revenue of the program.
Manage the financials of the said Line of Business.
Travel to various sites, including overseas, to assist with OM onboarding, process improvements, analysis, and action planning.
Represent the company to clients by conducting business reviews and client meetings/1x1s.

Top Skills

Office and Administration

Experience: 5 - 10 years

Proficient in Microsoft Office Suite Expertise in Microsoft Excel (formulas, vlookup, pivot tables etc), PowerPoint, and Word. Adept in using Microsoft Office tools to create, edit, and manage documents, spreadsheets, and presentations. Problem-Solving and decision making - Excellent problem-solving skills to identify the root cause of issues and develop a solution that met the needs of all stakeholders. Financials - Proficient financial management skills to create a budget that met the company's needs and ensured that we were able to stay on track financially. Coaching - Employee coaching and mentoring skills to help a new employee develop their skills and knowledge and become a valuable member of the team.

Office and Administration » Data Analytics

Experience: 5 - 10 years

Expert in data analysis using tried and test RCA methods

Office and Administration » Microsoft Excel

Experience: 5 - 10 years

Proficient in formulas, vlookup, macros etc

Basic Information

Age: 48

Gender: Male

Website: Sign Up with Pro Account to View

Address

Tests Taken: None

Government ID: Sign Up with Pro Account to View

“I can find little blocks of time to focus so we can scale this business.”

Clearman Lawyers

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“I was able to make a better decision...”

- Tatiana Davis

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BENCHMARKS

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jobseekers/info

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Marcelo

Operations Manager

Overview

Profile Description

Top Skills

Office and Administration

Office and Administration » Data Analytics

Office and Administration » Microsoft Excel

Other Skills

Professional Services » Management Services » Finance Management

Office and Administration » Data Dive

Office and Administration » Data Capture

Office and Administration » Microsoft Power Point

Basic Information