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I help businesses of all sizes scale by bridging the gap between high-level automation and reliable human operations. As a freelancer and automation specialist, I focus on building systems that don't just work—they deliver a premium experience for your clients.
What I Can Offer:
GoHighLevel Ecosystem: Full-stack backend setup including complex workflow triggers, lead recovery automations, and CRM pipeline management.
Data Annotation & QA: 3+ years of experience ensuring high-level accuracy, labeling integrity, and quality assurance for specialized datasets.
Operational Assistance: Streamlining business operations, from managing remote team communications on Slack/WhatsApp to polishing discovery call structures and NDAs.
Omnichannel Support: Professional management of inbound/outbound interactions across B2B, Healthcare, and Logistics sectors.
With over 2 years of experience as a Customer Service Representative, I’ve supported clients by handling interactions with the precision and professionalism required in fast-paced industries. My background in Data Annotation further sharpens my attention to detail, ensuring that every project whether it's a technical workflow or a data labeling task meets consistent quality standards.
In addition to my technical and support background, I have spent nearly a year as a Virtual Assistant, providing efficient administrative support and maintaining clear, timely communication across various platforms.
I specialize in transforming manual tasks into streamlined, "sleek and professional" digital experiences. Whether you need a GHL expert to build a custom snapshot or a specialist to manage your high-stakes data and customer interactions, I am committed to delivering results that exceed expectations.
I take pride in providing dependable, high-quality service every time. Let’s connect and discuss how I can help optimize your business operations!
Experience: 2 - 5 years
I bring over 3 years of experience in Data Annotation and Quality Assurance, ensuring high data accuracy, strong attention to detail, and consistent quality standards across multiple platforms.
Experience: 2 - 5 years
RNS.ID: As a Chat Support Representative at RNS.ID (December 2024–March 2025), I delivered high-impact, real-time customer support across multiple digital platforms including email, Discord, X (Twitter), WhatsApp, and Telegram, expertly resolving product inquiries, tracking and documenting cases through CRM tools, and consistently ensuring efficient, professional communication while maintaining exceptional customer satisfaction in a fast-paced digital environment. OfficePartners360: As a Customer Service Representative at OfficePartners360 (2022–2024), I provided comprehensive inbound and outbound support for healthcare clients by managing hospital equipment orders, resolving complex customer concerns through calls and email, maintaining precise CRM documentation, collaborating with internal teams, and delivering empathetic, solution-driven service while consistently performing under pressure in a high-volume, fast-paced environment.
Experience: Less than 6 months
I’ve completed GoHighLevel (GHL) training and can confidently support businesses as a GHL expert, helping streamline workflows and manage CRM systems effectively.
“I have one of the best VAs I've had in a long time...she's been amazing”
Davonna Willis
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