Imma

Imma Joan Cubero

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mark as hired

Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($960.00/month)

Bachelors degree

Last Active

July 6th, 2024 (672 days ago)

Member Since

May 28th, 2023

Profile Description

A skilled professional with a 19-year history of working in the Business Process Outsourcing industry with extensive experience in Customer Service, Sales, Asset Management, Billing & Invoicing, Customer Setup and Quality Assurance processes.

Top Skills

E-Commerce » Inventory Management » Quality Control

Experience: 5 - 10 years

• Worked closely with the Client and the Operations team to address Quality issues and helped develop guidelines to improve Quality • Analyzed and rated agents’ calls according to Quality standards set. • Provided in-depth one-on-one feedback to agents relative to their QA performance and successfully supported those with struggling call metrics • Served as subject matter expert (SME) on Quality issues for Operations and delivered QA Guidelines presentation for New Hires • Obtained numerous positive feedback from agents relative to strategies given in improving their Quality performance • Consistently maintained an “Above Average” scorecard rating for going beyond the required performance in all areas (evaluations, utilization, feedback & attendance) • Granted with a “Roadrunner” monetary award for having a perfect schedule adherence in 2007 • Assisted in the implementation of Management Operating System to Operations team to help drive performance on their bottom-performers • Conducted analysis on agents’ stats and developed recommendations to Operations to address identified problems on agents’ poor performance • Provided counsel to agents struggling with a certain performance metric and successfully motivated them to excel in their stats • A strong team player – proactive in helping Operations deal with staffing issues by volunteering to take calls • Awarded with Celebrating Performance points for consistently exceeding the target number of evaluations, for facilitating excellent coaching & QA talk for new agents & for helping Operations meet the target metrics set by the Client • Earned “Significantly Above the Peer Group” (SAPG) rating for the performance shown in fiscal year 2010

Professional Services » Management Services » Customer Support Management

Experience: 1 - 2 years

• Handled various customer inquiries, complaints, billing questions and payment extension/service requests for an ISP account • Proven ability to communicate with a wide range of customers with various needs – delivered effective Sales presentation and successfully sold diversified lines of internet and telecommunications products and services • Resolved complex issues and diffused difficult customer situations with tact and ease • Named “Erep Excellence” Awardee for being the highest rated agent in August 2005 • Consistently ranked as one of the top Sales agents within the Customer Service/Sales group

Real Estate » REO Asset Management

Experience: 2 - 5 years

• Managed customer asset data including processes on installations, swaps, removals & contract extensions in the Asset Relationship Management System for MPS customers in Europe, Middle East, Africa and North America • Ensured that timely and accurate billing details are created for monthly invoice generations • Meticulously checked that contractual compliance is maintained for managed accounts in all day-to-day transactions and worked with geography-based counterparts for continued services during Amendment phases • Consistently performed proactive maintenance checks on asset data to ensure managed accounts will have data accuracy • Effectively handled a high-level client account, JP Morgan, for 2 years by managing its fleet of 20,000 printers, ensuring its asset data and billing details are processed timely and accurately; received great commendation from external counterparts for the excellent account management skills exhibited • A strong team player – proactive in helping the Consumables Management Team deal with staffing issues by volunteering to process queuing orders • Consistently maintained an “Excellent” scorecard rating for hitting all Key Performance Indicators (KPIs) • Recipient of three X-Factor Awards for exemplary performance shown in 2012 and 2013

Other Skills

Basic Information

Age: 44

Gender: Female

Website: Sign Up with Pro Account to View

Address

Tests Taken: IQ
Score: 110: DISC
Dominance: 42
Influence: 7
Steadiness: 21
Compliance: 30: English
B2(Upper Intermediate)

Government ID: Sign Up with Pro Account to View

“Two superstars...took my business into the realm”

Karen McDonald

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“I'm working with a very very talented person.”

- Austin L. Church

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BENCHMARKS

Loading Time: Base Classes	0.0007
Controller Execution Time ( Jobseekers / Info )	0.0228
Total Execution Time	0.0241

GET DATA

No GET data exists

MEMORY USAGE

1,577,376 bytes

POST DATA

No POST data exists

URI STRING

jobseekers/info/2743121

CLASS/METHOD

jobseekers/info

DATABASE: onlinejobs (Jobseekers:$db) QUERIES: 29 (0.0143 seconds) (Show)

0.0003	`SELECT * FROM exrates WHERE rate_name = 'USD-PHP'`
0.0008	SELECT * FROM `jobseekers` WHERE `jobseeker_id` = '2743121' LIMIT 1
0.0017	SELECT * FROM `jobseeker_meta` WHERE `jobseeker_id` = '2743121'
0.0009	SELECT `j`., `jj`. FROM `jobseekers` `j` INNER JOIN `jobseekers_jobdata` `jj` ON `j`.`jobseeker_id` = `jj`.`jobseeker_id` WHERE `j`.`jobseeker_id` = '2743121'
0.0002	SELECT * FROM `jobseekers_trust` WHERE `jobseeker_id` IS NULL
0.0003	SELECT * FROM `jobseekers` WHERE `jobseeker_id` = '2743121' AND `is_private` = 1
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0.0003	`SELECT employers.contact_name, ec.employer_id, ec.jobseekers_id, ec.is_jobseeker_reply, ec.employer_date, ec.employer_comment, ec.lastmodified FROM employers LEFT JOIN employer_comment ec on employers.employer_id = ec.employer_id WHERE ec.jobseekers_id = '2743121' AND employers.deactivate = 0 ORDER BY employer_comment_id DESC`
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0.0003	SELECT * FROM `jobseekers_trust` WHERE `jobseeker_id` = '2743121'
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0003	SELECT * FROM `testimonial_videos` WHERE `placement` = 1 OR `placement` = 0 ORDER BY RAND()
0.0003	SELECT * FROM `testimonial_videos` WHERE `placement` = 2 OR `placement` = 0 ORDER BY RAND()
0.0003	`select * from teasers`
0.0002	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0002	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0002	`SELECT * FROM notes WHERE employer_id = '0'`

HTTP HEADERS (Show)

SESSION DATA (Show)

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