Jovanie

Customer Service & Admin Support Specialist | Chargebacks, Disputes & Order Proc

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Overview

Looking for full-time work (8 hours/day)

at $5.68/hour ($1,120.00/month)

Bachelors degree

Last Active

September 19th, 2026 (2 days ago)

Member Since

May 20th, 2023

Profile Description

Professional Customer Service, Administrative Support & Dispute Resolution Specialist
I am a reliable, detail-oriented, and results-driven professional with extensive experience in customer service, order processing, chargeback management, dispute resolution, and administrative support.
I began my career supporting Dell customers, where I handled customer inquiries, order processing, order tracking, replacements, and account-related concerns. This experience helped me develop strong communication, problem-solving, multitasking, and organizational skills while maintaining a high level of customer satisfaction.
I also spent 10 years with Visa, where I started as a Dispute Representative and progressed to a Team Leader role. I gained extensive hands-on experience in Visa and Mastercard disputes, chargebacks, representments, pre-arbitration, and arbitration. My responsibilities required strong analytical skills, attention to detail, accurate documentation, and strict adherence to established rules, procedures, and deadlines.
Throughout my career, I have developed a strong work ethic, the ability to manage multiple priorities, and a commitment to delivering quality results. I am comfortable working independently, learning new systems, adapting to different processes, and providing dependable support to clients and teams.

Here are the services I can offer:
* Customer Service & Client Support
* Email and Chat Support
* Order Processing & Order Management
* Chargeback & Dispute Resolution
* Administrative & Data Entry Support *Transaction Review & Documentation
* Case Management & Follow-ups
* Process Improvement & Team Support

If you are looking for someone who is trustworthy, organized, proactive, and committed to getting the job done right, I would be happy to be part of your team!

Top Skills

Customer Support » Customer Service » Fraud detection

Experience: 5 - 10 years

Office and Administration » Team Leadership

Experience: 5 - 10 years

Other Skills

Customer Support » Customer Service » Payment Processing

Experience: 5 - 10 years

Customer Support » Customer Service » Chargeback Analysis

Experience: 5 - 10 years

Basic Information

Age: 43

Gender: Female

Website: Sign Up with Pro Account to View

Address: Pasay, Metro Manila

Tests Taken: None

Government ID: Sign Up with Pro Account to View

“It definitely helped transform my business and take a significant load off for me.”

Samori Coles

SEE MORE REAL RESULTS

“We're super thrilled to have found her!”

- Laurie Stephens

see more real results

BENCHMARKS

Loading Time: Base Classes	0.0008
Controller Execution Time ( Jobseekers / Info )	0.0297
Total Execution Time	0.0311

GET DATA

No GET data exists

MEMORY USAGE

1,594,416 bytes

POST DATA

No POST data exists

URI STRING

jobseekers/info/2725676

CLASS/METHOD

jobseekers/info

DATABASE: onlinejobs (Jobseekers:$db) QUERIES: 29 (0.0192 seconds) (Show)

0.0003	`SELECT * FROM exrates WHERE rate_name = 'USD-PHP'`
0.0009	SELECT * FROM `jobseekers` WHERE `jobseeker_id` = '2725676' LIMIT 1
0.0044	SELECT * FROM `jobseeker_meta` WHERE `jobseeker_id` = '2725676'
0.0010	SELECT `j`., `jj`. FROM `jobseekers` `j` INNER JOIN `jobseekers_jobdata` `jj` ON `j`.`jobseeker_id` = `jj`.`jobseeker_id` WHERE `j`.`jobseeker_id` = '2725676'
0.0003	SELECT * FROM `jobseekers_trust` WHERE `jobseeker_id` IS NULL
0.0003	SELECT * FROM `jobseekers` WHERE `jobseeker_id` = '2725676' AND `is_private` = 1
0.0002	`SELECT * FROM employment WHERE jobseeker_id = '2725676' AND hired > -1`
0.0008	`SELECT employers.contact_name, ec.employer_id, ec.jobseekers_id, ec.is_jobseeker_reply, ec.employer_date, ec.employer_comment, ec.lastmodified FROM employers LEFT JOIN employer_comment ec on employers.employer_id = ec.employer_id WHERE ec.jobseekers_id = '2725676' AND employers.deactivate = 0 ORDER BY employer_comment_id DESC`
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0.0002	`SELECT * FROM jobseekers_jobdata WHERE jobseeker_id = 2725676 LIMIT 1`
0.0004	`SELECT * FROM jobseekers_skills WHERE jobseeker_id = 2725676 LIMIT 1`
0.0006	`SELECT * FROM jobseekers j, jobseekers_jobdata jj,jobseekers_skills js WHERE j.jobseeker_id = '2725676' AND j.jobseeker_id = jj.jobseeker_id AND jj.jobseeker_id = js.jobseeker_id`
0.0004	`SELECT *, DATEDIFF('2026-09-21',rebill_date) duration_rebill FROM employers WHERE employer_id = ''`
0.0002	`SELECT * FROM employer_comment WHERE employer_id = ''`
0.0010	SELECT `facebook`, `manual_fb_score` FROM `jobseekers_trust` WHERE `jobseeker_id` = '2725676'
0.0032	SELECT * FROM `skills_categories` WHERE `is_approved` = 1 ORDER BY `name`
0.0014	SELECT `jsct`., `jsct`.`id` as `jsct_id`, `sct`. FROM `jobseekers_skills_categories` `jsct` LEFT JOIN `skills_categories` `sct` ON `sct`.`id` = `jsct`.`skill_category_id` WHERE `sct`.`is_approved` = 1 AND `jsct`.`jobseeker_id` = '2725676' ORDER BY `jsct`.`rate` DESC
0.0003	SELECT * FROM `jobseekers_trust` WHERE `jobseeker_id` = '2725676'
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0003	SELECT * FROM `testimonial_videos` WHERE `placement` = 1 OR `placement` = 0 ORDER BY RAND()
0.0004	SELECT * FROM `testimonial_videos` WHERE `placement` = 2 OR `placement` = 0 ORDER BY RAND()
0.0003	`select * from teasers`
0.0003	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0003	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0003	`SELECT * FROM notes WHERE employer_id = '0'`

HTTP HEADERS (Show)

SESSION DATA (Show)

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honeypot	Array ( [name_field] => my_name [enabled] => 1 )

HTTP_ACCEPT	/
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HTTP_CONNECTION	Upgrade
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SERVER_NAME	v1.stage.onlinejobs.ph
REMOTE_ADDR	127.0.0.1
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SCRIPT_NAME	/index.php
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SERVER_PROTOCOL	HTTP/1.1
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HTTP_X_FORWARDED_FOR	216.73.217.123
HTTP_DNT