Experienced professional with skills in data analysis, chat quality assurance, and operations management. Proven ability to use data for strategies, improve chat operations, and lead teams. Excels in understanding complex data and enhancing chat quality to help businesses grow. Looking for new challenges to apply these skills.
Experience: 1 - 2 years
I work for a music credential app, where I help the client get the necessary information for his business by exploring the web thoroughly. I also manage a team to make sure that production flows smoothly by ensuring that my team will only get the credits for the tracks and albums through trusted websites in order to create an accurate professional page for them.
Experience: 1 - 2 years
I work for a music credential app, where I help the client get the necessary information for his business by exploring the web thoroughly. I also manage a team to make sure that production flows smoothly by ensuring that my team will only get the credits for the tracks and albums through trusted websites in order to create an accurate professional page for them. We enter the information we gathered through the app's system.
Experience: 6 months - 1 year
I used to work as a team leader for two companies. I worked as a team leader for a BPO company, where I supported and managed quality analysts for the best technology company worldwide. I make sure that their audits across the production workforce (chat specialists) are accurate and that feedback is given effectively and in a timely manner. I also worked with the vendor manager, operations manager, and DPEs to talk about the week-on-week progress of the operations in terms of the quality of chats and customer service experience to see if the action plan is working and to create an action plan to address challenges if needed. I also work as a team leader in a music credential app, where I help the client get the necessary information for his business by exploring the web thoroughly. I also manage a team to make sure that production flows smoothly by ensuring that my team will only get the credits for the tracks and albums through trusted websites.
Experience: 6 months - 1 year
I used to work using Salesforce as a support specialist for a German transportation company. We use this to respond to our partners via email and to explore their company information in order to assist them further.
Experience: Less than 6 months
I worked as technical support for less than six months for the second-biggest technology company worldwide. What I did was support our customers with any issues that they have with their mobile phones and tablets. I resolve issues that can be worked on over the phone by laying out troubleshooting steps as well as remotely accessing their mobile device with their permission. I've been recognized as one of the best agents all throughout my 4-month stay in the company before they downsize based on an agent's tenure.
“My Filipino specialist who is absolutely amazing..go get your OFS today!”
Eden Einav
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