Cyrus

Team Lead | Guest Relations & Operations Specialist

Verified

mark as hired

Overview

Looking for full-time work (8 hours/day)

at $5.53/hour ($1,090.91/month)

Bachelors degree

Last Active

September 19th, 2026 (3 days ago)

Member Since

April 26th, 2023

Profile Description

I have over 10 years of experience in customer service, guest communication, hotel reservations, and short-term rental operations.

I have worked with companies such as Airbnb, Hilton Hotels & Resorts, Limonbnb, Renjoy, and Beyond Stay EU. My experience includes working with guests through Airbnb, ---------- , and VRBO, handling guest questions, solving issues, managing disputes, and following up on guest requests.

I have experience working closely with Housekeeping and Maintenance teams to track work orders and make sure tasks are completed on time. I have experience using tools such as Guesty, HostAI, Breezeway, Notion, and Airtable.

I also have experience as a Team Leader, where I supported tea ---------- mbers, provided coaching, monitored performance, and helped improve team processes.

I am organized, reliable, and focused on clear communication. I work well with different teams and can handle guest concerns and daily operations in a professional and timely way.

WORK EXPERIENCE:

Beyond Stay EU | Remote (Guest Relations & Operations Specialist) ----------
October 2023 - August 2026
Personally coordinate with guests across Airbnb, ---------- , VRBO & direct bookings. Manage maintenance and cleaners work orders. Tracking damage claims every turnover. Tracking payment for VRBO and direct bookings. AI Trainer

Renjoy | Remote (Guest Communication Specialist) ----------
August 2021 - October 2023
Main point of contact for Airbnb, ---------- , and VRBO guests. Working closely with Housekeeping and Maintenance. Using a suite of tools: HostAI, Guesty, and Breezeway for communications and operations, and Notion and Airtable to help keep every detail organized, and contributing to the making process for the business

Limonbnb | remote (Guest Communications & Process Analysis)
June 2020 - Aug 2021
Respond promptly and professionally to Guest inquiries. Provide detailed and accurate information about our properties, amenities, and local attractions. Assist Guests with booking inquiries, reservation changes, and other related requests. Process Analysis, responsible for implementing and designing workflows that enable a smooth functioning of our Guest Communications team

Airbnb | onsite (Operations Team Leader)
December 2016 - June 2020
Involves providing guidance, coaching, and mentorship to tea ---------- mbers, monitor and assess team performance, providing regular feedback and coaching to help tea ---------- mbers reach their full potential, and ensuring the team's performance aligns with organizational objectives

Hilton Resorts and Hotels Customer Care | onsite (Floor Support)
January 2016 - May 2016
Supporting new hires. Proactive and approachable presence on the floor, offering immediate help to individuals who require guidance, information, or assistance

Hilton Resorts and Hotels Customer Care | onsite (Hotel Reservation Specialist)
June 2014 - January 2016
Handle Hotel reservations efficiently and ensure excellent customer service. Interact with customers, assist with booking inquiries, manage reservations accurately, and provide support throughout the reservation process

Top Skills

Real Estate » Short Term Rentals

Experience: 5 - 10 years

Experienced Guest Communication Specialist and Virtual Assistant with 5+ years in the short-term rental industry, specializing in delivering 5-star guest experiences on platforms like Airbnb, VRBO and Booking.com. My expertise includes managing all guest communication, coordinating housekeeping and maintenance, and utilizing PMS tools. As a former Operations Team Leader at Airbnb, I bring a solution-oriented mindset to efficiently resolve issues

Real Estate » Short Term Rentals » Airbnb

Experience: 2 - 5 years

Former Airbnb Operations Team Leader. Providing guidance, coaching, and mentorship to team members, monitor and assess team performance, providing regular feedback and coaching to help team members reach their full potential, and ensuring the team' s performance aligns with organizational objectives

Real Estate » Short Term Rentals » HostAway

Experience: 2 - 5 years

Experienced with Guesty, Hostaway, HostAi, Breezeway, Airtable, Notion, StayFi, Brivo, Monday.com, and Google Workspace

Other Skills

Basic Information

Age: 34

Gender: Male

Website: Sign Up with Pro Account to View

Address: San Pedro, Laguna

Tests Taken: IQ
Score: 126: DISC
Dominance: 38
Influence: 29
Steadiness: 27
Compliance: 6

Government ID: Sign Up with Pro Account to View

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BENCHMARKS

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Controller Execution Time ( Jobseekers / Info )	0.0374
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CLASS/METHOD

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