I am detail oriented and purposely driven to continuously
enhance my skills and valuable experiences in customer and client relations to
achieve remarkable company goals with determination and commitment. I am highly
adaptable, skilled in communication and teamwork, dedicated to providing
error-free results.
Experience: 2 - 5 years
Subject Matter Expert on customer data and client accounts maintenance Author of Procedure Guidelines and Process improvements Point of Contact for reports and monthly updates to clients Strategize ideas for UAT testing
Experience: 2 - 5 years
Spearheaded the creation of a streamlined project management process, enhancing daily execution efficiency to meet changing needs and requirements. Facilitate training sessions for Epayroll that achieved a satisfaction rate in post-training surveys. Author of Procedure Guidelines and Process improvements.
Experience: 1 - 2 years
Facilitate training sessions for Epayroll that achieved a satisfaction rate in post-training surveys. Facilitate engaging learning experiences that promote critical thinking and creativity. Organize extracurricular activities to enhance social skills and utilize technology to provide diverse educational resources.
Experience: 2 - 5 years
Constantly seeking new ways to improve customer service. Maintain Quality Evaluation & CSAT Survey records as a Team Associate and/or Team leader backup Resolved escalation calls. Subject Matter Expert on customer data and client accounts maintenance.
“There are just so many skills that the Filipino market has that they bring to the table. It's been amazing.”
Samori Coles
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