Victor

EXPERIENCED SERVICE COORDINATOR

Verified

mark as hired

Overview

Looking for full-time work (8 hours/day)

at $6.60/hour ($1,272.74/month)

Bachelors degree

Last Active

June 24th, 2026 (15 days ago)

Member Since

April 11th, 2023

Profile Description

I am an experienced Service Coordinator with over 4 years of proven expertise in the MSP industry, specializing in ConnectWise Manage and IT Glue. Throughout my career, I have developed strong skills in coordinating projects, managing service requests, and ensuring seamless communication between clients, technical teams, and management. My role has consistently focused on improving efficiency, supporting project managers, and helping organizations deliver excellent service to their clients.
In my previous positions, I have been responsible for creating, managing, and dispatching service tickets using ConnectWise Manage, as well as tracking progress to ensure timely resolution of client requests. I have also worked extensively with IT Glue, maintaining accurate and up-to-date documentation, building knowledge bases, and ensuring that both internal teams and clients have access to the information they need. These tools have allowed me to streamline workflows, minimize errors, and contribute to overall operational success.
Beyond technical proficiency, I bring a strong sense of organization, attention to detail, and the ability to handle multiple priorities in fast-paced environments. I have successfully coordinated scheduling, monitored project timelines, and assisted in resource allocation to support smooth project delivery. My communication skills have been essential in bridging the gap between technical staff and clients, ensuring that expectations are clearly set and met.
I take pride in being proactive, dependable, and solutions-oriented. Over the years, I have built a reputation for reliability and professionalism, consistently earning the trust of both my team and clients. I am passionate about process improvement and enjoy finding ways to optimize workflows and enhance service quality.
With my combination of experience, technical knowledge, and strong coordination skills, I am confident in my ability to contribute positively to any IT service or project-driven environment. I am eager to bring my expertise to a dynamic team where I can continue to grow while delivering exceptional results.

Top Skills

Customer Support » Phone Support

Experience: 5 - 10 years

Office and Administration » Data Entry

Experience: 5 - 10 years

Software » ConnectWise

Experience: 2 - 5 years

Basic Information

Age: 36

Gender: Male

Website: Sign Up with Pro Account to View

Address: Mabalacat, Pampanga

Tests Taken: IQ
Score: 131

Government ID: Sign Up with Pro Account to View

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BENCHMARKS

Loading Time: Base Classes	0.0008
Controller Execution Time ( Jobseekers / Info )	0.0273
Total Execution Time	0.0288

GET DATA

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MEMORY USAGE

1,612,584 bytes

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URI STRING

jobseekers/info/2649413

CLASS/METHOD

jobseekers/info

DATABASE: onlinejobs (Jobseekers:$db) QUERIES: 29 (0.0173 seconds) (Show)

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0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0002	`SELECT * FROM notes WHERE employer_id = '0'`

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Victor

EXPERIENCED SERVICE COORDINATOR

Overview

Profile Description

Top Skills

Customer Support » Phone Support

Office and Administration » Data Entry

Software » ConnectWise

Other Skills

Professional Services » Management Services » Call Center Operations Management

Customer Support » Chat Support

Office and Administration » Email Handling

Professional Services » Management Services » Customer Support Management

Basic Information