Mohamad

Junior IT Support, OTA specialist and Revenue Management

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Overview

Looking for full-time work (8 hours/day)

at $3.83/hour ($736.00/month)

Bachelors degree

Last Active

April 28th, 2026 (11 days ago)

Member Since

April 3rd, 2023

Profile Description

I am a dedicated Junior IT Support & Web Developer with a strong foundation in technical troubleshooting and web development. Skilled in MySQL for efficient database management, Visual Studio for coding and debugging, and Canva for creating visually engaging content, I bring a versatile toolkit to every project. My experience in customer service, chat support, and managing property listings on OTAs like Airbnb, ---------- , and Expedia has refined my ability to communicate effectively, resolve issues swiftly, and optimize digital solutions. Proficient in the Microsoft Office Suite, I manage data analysis, document creation, and presentations to support productivity across teams. With a passion for helping users and enhancing digital solutions, I aim to contribute to both front-line support and web development initiatives to drive overall success.

Top Skills

Experience: 6 months - 1 year

Throughout my experience in the hospitality industry, I have gained a strong understanding of the hotel booking process, both from the guest and the operational perspective. I have worked closely with online travel agents (OTAs) and internal booking systems to ensure seamless reservations, providing guests with a smooth and efficient booking experience. My role often involved assisting guests with their preferences, making adjustments to their bookings when needed, and ensuring all details were accurately reflected in the system. I’ve also handled inquiries related to room availability, rates, and special requests, ensuring that each guest’s experience starts on a positive note.

Experience: 6 months - 1 year

I have practical experience in revenue management for short-term rentals, with a strong focus on using PriceLabs to drive dynamic pricing strategies. I’ve used PriceLabs to automate pricing based on real-time market data, occupancy trends, and local demand factors. My work involved setting custom pricing rules, minimum stays, and seasonal adjustments to maximize revenue across multiple listings. I regularly analyzed performance metrics and adjusted strategies to optimize occupancy and ADR (Average Daily Rate), while staying competitive in the market. This role also required close coordination with operations and marketing teams to align pricing with business goals.

Other Skills

Experience: 1 - 2 years

I help clients by responding to their inquiries and fixing problems in real time through chat assistance. I swiftly assess their issues, offer concise fixes, and walk them through the troubleshooting process. Chat assistance is a useful technique for raising customer satisfaction because it enables me to assist numerous people at once and interact effectively. All in all, it enhances user experience and enables me to offer prompt assistance..

Experience: 1 - 2 years

I efficiently organize and analyze data using Microsoft Excel. I build charts to show patterns, utilize formulas to compute totals, and make spreadsheets to keep track of spending.

Experience: 1 - 2 years

I efficiently create software applications using Visual Studio. I use IntelliSense to aid in my coding and develop code in languages like C#. Errors are easy to discover and repair thanks to the debugging tools. In addition, I use version control to interact with my team and add extensions to my workspace. All things considered, Visual Studio improves productivity and simplifies my development process.

Experience: 1 - 2 years

I create eye-catching presentations and visuals using Canva. To save time, I start with templates and add my own text and photos to make them uniquely mine. Making flyers, infographics, and social media posts is simple with the drag-and-drop interface. All things considered, Canva makes it simple and quick for me to create expert graphics.

Experience: 6 months - 1 year

I provided exceptional support to customers through various channels, including phone, email, and chat. I resolved inquiries and complaints efficiently, maintaining a customer satisfaction rating of over 95%. I actively listened to customer concerns and collaborated with team members to improve service processes. My efforts in training new staff on best practices contributed to a more cohesive team and enhanced overall customer experience.

I make captivating presentations for a variety of tasks using Microsoft PowerPoint. I create slides that effectively communicate information by combining text, pictures, and charts. While animations and transitions hold the audience's interest, the templates assist me keep a polished appearance. All things considered, PowerPoint facilitates my ability to communicate concepts clearly and concisely.

Experience: 1 - 2 years

I generate and edit documents for a variety of uses using Microsoft Word. I use formatting tools to make my writing clear and businesslike when I write essays, letters, and reports. I work more productively because to features like templates and spell check. All things considered, Word is my preferred tool for creating well-written content.

Experience: 6 months - 1 year

I store and manage data for a variety of applications using MySQL. I write queries to retrieve and modify data, make tables to arrange information, and employ user rights to secure data.

Basic Information

Age
32
Gender
Male
Website
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Address
Alabel, Sarangani
Tests Taken
IQ
Score:  111
DISC
Dominance: 30%
Influence: 27%
Steadiness: 33%
Compliance: 10%
English
C2(Advanced/Mastery)
Government ID
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