I assist SMBs in developing systemic HR by leveraging technology, starting with completing HR operational efficiency assessments, managing HR operations effectively, and then conducting HR operations audits to ensure accuracy and consistency in HR operations in order to support strategic and developmental HR initiatives that promote the long term growth and sustainability of the business.
I use a variety of HR metrics to assess and improve various HR functions, including:
Recruitment and Selection: Cost Per Hire, Application Completion Rate, Applicant-to-Hire Ratio, Quality of Hire, Offer Acceptance Rate, and New Hire Turnover Rate
Employee Engagement and Satisfaction: Employee Engagement Index, Employee Satisfaction Score, and Absence Frequency
Performance and Productivity: Employee Productivity, Performance Appraisal Scores, Goal Achievement Rate, and 360-Degree Feedback Scores
Employee Relations: Grievance Rate and Conflict Resolution Time
Compensation and Benefits: Payroll Accuracy Rate, Benefits Participation Rate, Salary Competitiveness Ratio, and Total Compensation Cost as a Percentage of Revenue
Training and Development: Training Participation Rate, Training Completion Rate, Training Effectiveness, and Internal Promotion Rate
Compliance and Risk Management: Health and Safety I
Technology and Innovation: Employee Self-Service Utilization Rate
Experience: 10+ years
Managing job postings and applications.
Experience: 5 - 10 years
Translating business goals into HR initiatives that add value by ensuring HR operations: day-to-day HR administrative and transactional tasks and processes are managed efficiently, with the use of HR metrics, to provide workforce management decision-makers with a solid foundation for strategic and developmental HR initiatives that help improve organizational outcomes.
Experience: 5 - 10 years
Implementing employee recognition and reward programs and conducting employee surveys and feedback sessions.
Experience: 5 - 10 years
Developing, communicating, and updating HR policies and procedures.
Experience: 10+ years
Managing new hire paperwork and orientation processes.
Experience: 5 - 10 years
Identifying skill gaps and arranging the delivery of relevant training sessions and workshops.
“I have one of the best VAs I've had in a long time...she's been amazing”
Davonna Willis
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