Shiela

Shopify I Amazon VA I Customer Support Specialist | Gorgias | 4 Years of EXP

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Overview

Looking for full-time work (8 hours/day)

at $4.99/hour ($976.00/month)

Bachelors degree

Last Active

September 26th, 2026 (yesterday)

Member Since

March 9th, 2023

Profile Description

Hi! I'm Shiela, a Shopify Customer Support Specialist and Ecommerce Virtual Assistant with 4 years of hands-on experience supporting online stores and their day-to-day operations.

I help ecommerce business owners stay organized by handling customer support, Shopify store tasks, order management, product updates, product research, and other administrative work.

My experience includes Shopify, Gorgias, Amazon, Etsy, Printify, and other ecommerce tools and platforms.

? SHOPIFY ECOMMERCE SUPPORT

• Shopify store management
• Product listing and updates
• Product information and catalog management
• Order processing and order management
• Inventory and store updates
• Product research
• Customer and order information
• Daily Shopify administrative tasks

? CUSTOMER SUPPORT & GORGIAS

• Email and ticket support
• Customer inquiries and follow-ups
• Order status and tracking
• Shipping and delivery concerns
• Refunds, returns, and cancellations
• Customer complaints and issue resolution
• Ticket organization
• Tags, macros, and internal notes
• Professional communication following your brand voice and policies

? ORDER & ECOMMERCE OPERATIONS

• Order checking and processing
• Order tracking
• Shipping and fulfillment support
• Product and inventory updates
• Customer information management
• Data entry
• Ecommerce administrative support
• Day-to-day store operations

?️ AMAZON

• Amazon Seller Central support
• Product listing management
• Amazon PPC assistance
• Order-related assistance
• Customer support
• Seller account and store support
• General Amazon ecommerce tasks

? ETSY & PRINT-ON-DEMAND

• Etsy shop management assistance
• Product listing
• Product research
• Product mockup creation
• Printify management
• Order assistance
• Customer support
• Print-on-demand store support

? PRODUCT RESEARCH

• Shopify product research
• Ecommerce product research
• Product information gathering
• Competitor and market research
• Organizing product information for store use

? TOOLS & PLATFORMS

Shopify | Gorgias | Amazon Seller Central | Etsy | Printify | Re:amaze | Zendesk | Shopify Inbox | Klaviyo | HubSpot | Slack | Google Workspace | Google Sheets | Microsoft Office | Canva | Podio

? WHY WORK WITH ME?

I understand that ecommerce support is more than simply completing tasks.

It requires attention to detail, organization, reliability, initiative, and clear communication — especially when dealing with customers, orders, products, and time-sensitive issues.

I am comfortable working independently, following established processes, learning new tools, and adapting to different store workflows.

My goal is to provide reliable, organized, and professional support so business owners can spend less time handling repetitive day-to-day tasks and more time focusing on their business.

If you need dependable help with Shopify customer support, Gorgias, order management, product research, or ecommerce operations, I'd be happy to learn more about your business and see how I can help.

Let's connect!

Shiela

Top Skills

E-Commerce » Amazon

Experience: 2 - 5 years

E-Commerce » Shopify

Experience: 2 - 5 years

Customer Support

Experience: 5 - 10 years

Advertising » Amazon PPC

Experience: 2 - 5 years

Basic Information

Age: 33

Gender: Female

Website: Sign Up with Pro Account to View

Address: Caloocan City, Metro Manila

Tests Taken: IQ
Score: 121: DISC
Dominance: 21
Influence: 31
Steadiness: 12
Compliance: 36: English
C2(Advanced/Mastery)

Government ID: Sign Up with Pro Account to View

“There are just so many skills that the Filipino market has that they bring to the table. It's been amazing.”

Samori Coles

SEE MORE REAL RESULTS

“They are definitely a valuable part of your business for all kinds of reasons.”

- Steven Rapposelli

see more real results

BENCHMARKS

Loading Time: Base Classes	0.0008
Controller Execution Time ( Jobseekers / Info )	0.0390
Total Execution Time	0.0407

GET DATA

No GET data exists

MEMORY USAGE

1,644,448 bytes

POST DATA

No POST data exists

URI STRING

jobseekers/info/2581112

CLASS/METHOD

jobseekers/info

DATABASE: onlinejobs (Jobseekers:$db) QUERIES: 29 (0.0238 seconds) (Show)

0.0004	`SELECT * FROM exrates WHERE rate_name = 'USD-PHP'`
0.0016	SELECT * FROM `jobseekers` WHERE `jobseeker_id` = '2581112' LIMIT 1
0.0050	SELECT * FROM `jobseeker_meta` WHERE `jobseeker_id` = '2581112'
0.0015	SELECT `j`., `jj`. FROM `jobseekers` `j` INNER JOIN `jobseekers_jobdata` `jj` ON `j`.`jobseeker_id` = `jj`.`jobseeker_id` WHERE `j`.`jobseeker_id` = '2581112'
0.0003	SELECT * FROM `jobseekers_trust` WHERE `jobseeker_id` IS NULL
0.0004	SELECT * FROM `jobseekers` WHERE `jobseeker_id` = '2581112' AND `is_private` = 1
0.0004	`SELECT * FROM employment WHERE jobseeker_id = '2581112' AND hired > -1`
0.0009	`SELECT employers.contact_name, ec.employer_id, ec.jobseekers_id, ec.is_jobseeker_reply, ec.employer_date, ec.employer_comment, ec.lastmodified FROM employers LEFT JOIN employer_comment ec on employers.employer_id = ec.employer_id WHERE ec.jobseekers_id = '2581112' AND employers.deactivate = 0 ORDER BY employer_comment_id DESC`
0.0003	`SELECT * FROM skill_categories ORDER BY cat_order ASC`
0.0005	`SELECT * FROM skill_subcategories ORDER BY subcategory ASC`
0.0004	`SELECT * FROM jobseekers_jobdata WHERE jobseeker_id = 2581112 LIMIT 1`
0.0015	`SELECT * FROM jobseekers_skills WHERE jobseeker_id = 2581112 LIMIT 1`
0.0007	`SELECT * FROM jobseekers j, jobseekers_jobdata jj,jobseekers_skills js WHERE j.jobseeker_id = '2581112' AND j.jobseeker_id = jj.jobseeker_id AND jj.jobseeker_id = js.jobseeker_id`
0.0003	`SELECT *, DATEDIFF('2026-09-27',rebill_date) duration_rebill FROM employers WHERE employer_id = '0'`
0.0003	`SELECT * FROM employer_comment WHERE employer_id = ''`
0.0012	SELECT `facebook`, `manual_fb_score` FROM `jobseekers_trust` WHERE `jobseeker_id` = '2581112'
0.0032	SELECT * FROM `skills_categories` WHERE `is_approved` = 1 ORDER BY `name`
0.0015	SELECT `jsct`., `jsct`.`id` as `jsct_id`, `sct`. FROM `jobseekers_skills_categories` `jsct` LEFT JOIN `skills_categories` `sct` ON `sct`.`id` = `jsct`.`skill_category_id` WHERE `sct`.`is_approved` = 1 AND `jsct`.`jobseeker_id` = '2581112' ORDER BY `jsct`.`rate` DESC
0.0004	SELECT * FROM `jobseekers_trust` WHERE `jobseeker_id` = '2581112'
0.0003	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0005	SELECT * FROM `testimonial_videos` WHERE `placement` = 1 OR `placement` = 0 ORDER BY RAND()
0.0005	SELECT * FROM `testimonial_videos` WHERE `placement` = 2 OR `placement` = 0 ORDER BY RAND()
0.0004	`select * from teasers`
0.0003	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0003	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0002	`SELECT * FROM notes WHERE employer_id = '0'`

HTTP HEADERS (Show)

SESSION DATA (Show)

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last_page	https://v1.stage.onlinejobs.ph/jobseekers/info/2581112
csrf-token	3d0ed06054bc70eeaaa790c54db5ff43

CONFIG VARIABLES (Show)

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enable_profiler
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uri_protocol	PATH_INFO
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enable_query_strings
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directory_trigger	d
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log_path
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log_file_permissions	420
log_date_format	Y-m-d H:i:s
error_views_path
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csrf_token_name	csrf_test_name
csrf_cookie_name	csrf_cookie_name
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csrf_regenerate	1
csrf_exclude_uris	Array ( )
compress_output
time_reference	local
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ojadmin	JpjZkQN5A8l@^L
salt	+UFjSAT49tPZLtmU2CIG2FYN7pRhgsWyLHgSyQa6k3I=
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maintenance	Array ( [admin] => Array ( [verification] => ) [announcement_bar] => Array ( [show_slow_issue_message] => ) )
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services	Array ( [google_tag_manager] => Array ( [id] => GTM-T5CQMS6P ) [chatgpt] => Array ( [secret] => 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 ) [claude] => Array ( [secret] => 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 ) )
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honeypot	Array ( [name_field] => my_name [enabled] => 1 )

HTTP_ACCEPT	/
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
HTTP_CONNECTION	Upgrade
SERVER_PORT	80
SERVER_NAME	v1.stage.onlinejobs.ph
REMOTE_ADDR	127.0.0.1
SERVER_SOFTWARE	Apache/2.4.58 (Ubuntu)
HTTP_ACCEPT_LANGUAGE
SCRIPT_NAME	/index.php
REQUEST_METHOD	GET
HTTP_HOST
REMOTE_HOST
CONTENT_TYPE
SERVER_PROTOCOL	HTTP/1.1
QUERY_STRING
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_X_FORWARDED_FOR	216.73.216.74
HTTP_DNT

Shiela

Shopify I Amazon VA I Customer Support Specialist | Gorgias | 4 Years of EXP

Overview

Profile Description

Top Skills

E-Commerce » Amazon

E-Commerce » Shopify

Customer Support

Other Skills

Professional Services » Management Services » E-Commerce Management

Customer Support » Email Support

Customer Support » Customer Service

Professional Services » Management Services » E-Commerce Management » Product Listing

E-Commerce » Product Research

E-Commerce » Inventory Management

Advertising » Amazon PPC

Basic Information