Maricris

Customer Service

With Timeproof

mark as hired

Overview

Looking for full-time work (8 hours/day)

at $3.74/hour ($736.00/month)

Bachelors degree

Last Active

September 5th, 2026 (6 days ago)

Member Since

January 25th, 2023

Profile Description

Professional Summary
Detail-oriented and empathetic Customer Service Representative with over two years of experience in telecommunications, healthcare, sales, and billing. Proven ability to handle high-volume customer interactions, resolve complex issues, and ensure exceptional client satisfaction. Adept at working in fast-paced environments, managing multiple responsibilities, and maintaining compliance with industry standards. Dedicated to continuous professional development and delivering high-quality service experiences.

Key Skills and Experience

• Customer Service Expertise: Over 2 years of experience providing telephone-based support in telecommunications, billing, healthcare, and CPAP (sleep apnea) services.
• Issue Resolution: Skilled in de-escalating concerns, resolving billing discrepancies, and providing accurate product and policy information.
• Healthcare Compliance: Worked in a CPAP compliance department, ensuring patients met medical and insurance requirements for ongoing treatment.
• Adaptability: Successfully managed rotating schedules and graveyard shifts while maintaining performance metrics and service quality.
• Multitasking: Proven ability to handle multiple systems and tasks simultaneously in high-pressure call center environments.
• Communication Skills: Strong written and verbal communication, ensuring clarity, empathy, and professionalism with every customer interaction.
• Sales and Retention: Assisted in upselling and cross-selling products and services to meet company goals while maintaining customer satisfaction.
• Appointment Setting & Outreach: Experience scheduling customer appointments, managing call lists, and supporting real estate and marketing campaigns.
• Training and Education: Over 6 years as an ESL teacher, developing strong instructional and interpersonal communication skills transferable to customer support roles.
• Team Collaboration: Works effectively within cross-functional teams to achieve customer service objectives and improve workflow efficiency.

Top Skills

Real Estate » Appointment Setting

Office and Administration » Data Entry

Customer Support » Customer Service

Experience: 2 - 5 years

1. I have answered queries and concerns about a company's products or services for more than two years. I handled telco accounts/insurance for my clients. I was promoted to handle sales and technical accounts as well. 2. Processing orders and transactions ( Phones and insurance) 3. I am also good at resolving issues and handling customer complaints

Other Skills

E-Commerce » Inventory Management » Quality Control

Basic Information

Age: 33

Gender: Female

Website: Sign Up with Pro Account to View

Address: Ginatilan, Province / Region

Tests Taken: IQ
Score: 117: English
C1(Advanced)

Government ID: Sign Up with Pro Account to View

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BENCHMARKS

Loading Time: Base Classes	0.0011
Controller Execution Time ( Jobseekers / Info )	0.0302
Total Execution Time	0.0320

GET DATA

No GET data exists

MEMORY USAGE

1,614,872 bytes

POST DATA

No POST data exists

URI STRING

jobseekers/info/2486811

CLASS/METHOD

jobseekers/info

DATABASE: onlinejobs (Jobseekers:$db) QUERIES: 29 (0.0190 seconds) (Show)

0.0006	`SELECT * FROM exrates WHERE rate_name = 'USD-PHP'`
0.0005	SELECT * FROM `jobseekers` WHERE `jobseeker_id` = '2486811' LIMIT 1
0.0031	SELECT * FROM `jobseeker_meta` WHERE `jobseeker_id` = '2486811'
0.0006	SELECT `j`., `jj`. FROM `jobseekers` `j` INNER JOIN `jobseekers_jobdata` `jj` ON `j`.`jobseeker_id` = `jj`.`jobseeker_id` WHERE `j`.`jobseeker_id` = '2486811'
0.0003	SELECT * FROM `jobseekers_trust` WHERE `jobseeker_id` IS NULL
0.0004	SELECT * FROM `jobseekers` WHERE `jobseeker_id` = '2486811' AND `is_private` = 1
0.0003	`SELECT * FROM employment WHERE jobseeker_id = '2486811' AND hired > -1`
0.0004	`SELECT employers.contact_name, ec.employer_id, ec.jobseekers_id, ec.is_jobseeker_reply, ec.employer_date, ec.employer_comment, ec.lastmodified FROM employers LEFT JOIN employer_comment ec on employers.employer_id = ec.employer_id WHERE ec.jobseekers_id = '2486811' AND employers.deactivate = 0 ORDER BY employer_comment_id DESC`
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0.0010	`SELECT * FROM jobseekers j, jobseekers_jobdata jj,jobseekers_skills js WHERE j.jobseeker_id = '2486811' AND j.jobseeker_id = jj.jobseeker_id AND jj.jobseeker_id = js.jobseeker_id`
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0.0003	`SELECT * FROM employer_comment WHERE employer_id = ''`
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0.0004	SELECT * FROM `jobseekers_trust` WHERE `jobseeker_id` = '2486811'
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0.0004	SELECT * FROM `testimonial_videos` WHERE `placement` = 1 OR `placement` = 0 ORDER BY RAND()
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0.0005	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
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0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0003	`SELECT * FROM notes WHERE employer_id = '0'`

HTTP HEADERS (Show)

SESSION DATA (Show)

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