Ian

Experienced Virtual Assistant | NEMT Operations, Dispatch & E-Commerce

Verified

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Overview

Looking for full-time work (8 hours/day)

at $4.61/hour ($909.09/month)

Bachelors degree

Last Active

September 19th, 2026 (6 days ago)

Member Since

September 13th, 2022

Profile Description

I am a results-driven Virtual Assistant and Operations Specialist with over 10 years of total professional experience spanning non-emergency medical transportation (NEMT) dispatch, e-commerce store management, customer support, and team leadership.

Currently, I specialize in NEMT dispatch operations at Wingz, where I manage real-time trip routing, monitor driver On-Time Performance (OTP) and check-ins, dispatch replacement drivers on short notice, and maintain relations with major transportation brokers including ModivCare and Verida.

Throughout my 10+ year career, I have provided high-level administrative, customer care, and e-commerce support to clients across the US. My core strengths include:

NEMT & Dispatch Operations: Real-time trip routing, live OTP tracking, backup driver dispatching, and partner broker communication.

E-Commerce VA Support: Shopify & Amazon store management, listing optimization, order processing, inventory updates, and Gorgias customer service.

General Virtual Assistance: Executive calendar management, travel booking, data entry, email handling, and spreadsheet reporting.

Customer Support & Leadership: Team leadership, agent coaching, KPI tracking, technical troubleshooting, and HIPAA-compliant healthcare support.

I am proactive, detail-oriented, and proficient in Google Workspace, Microsoft Office, Shopify, Amazon Seller Central, Gorgias, Zoom, and Canva. Whether you need a dedicated NEMT dispatcher, an e-commerce assistant, or a reliable general VA to streamline your operations, I am ready to deliver results.

E-Commerce » Logistics Management » Dispatching

Experience: 1 - 2 years

Basic Information

Age: 38

Gender: Male

Website: Sign Up with Pro Account to View

Address: General Trias, Cavite

Tests Taken: IQ
Score: 136: DISC
Dominance: 37
Influence: 19
Steadiness: 23
Compliance: 21: English
C2(Advanced/Mastery)

Government ID: Sign Up with Pro Account to View

“There are just so many skills that the Filipino market has that they bring to the table. It's been amazing.”

Samori Coles

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“They're not only loyal and hardworking, they're super detail oriented!”

- Travis OVAAnswers

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BENCHMARKS

Loading Time: Base Classes	0.0008
Controller Execution Time ( Jobseekers / Info )	0.0336
Total Execution Time	0.0351

GET DATA

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URI STRING

jobseekers/info/2281713

CLASS/METHOD

jobseekers/info

DATABASE: onlinejobs (Jobseekers:$db) QUERIES: 29 (0.0205 seconds) (Show)

0.0004	`SELECT * FROM exrates WHERE rate_name = 'USD-PHP'`
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0.0003	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0002	`SELECT * FROM notes WHERE employer_id = '0'`

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Ian

Experienced Virtual Assistant | NEMT Operations, Dispatch & E-Commerce

Overview

Profile Description

Top Skills

Customer Support » Customer Service

Office and Administration » Team Leadership

Virtual Assistant

Other Skills

E-Commerce

Customer Support » Technical Support

Office and Administration » Data Entry

E-Commerce » Logistics Management » Dispatching

Basic Information