I am a results-driven Operations Specialist, Account Officer, and General Virtual Assistant with extensive experience in client account management, administrative support, compliance, and end-to-end customer service. Over the years, I have successfully partnered with international and corporate clients to manage complex operations, oversee logistics, optimize workflows, and maintain exceptional client relationships.
Whether you need help managing daily administrative tasks, coordinating with stakeholders, handling logistics, or organizing systems, I bring strong problem-solving skills, accountability, and clear communication to every project.
Key Capabilities & Core Strengths
Virtual Assistance & Administrative Support: Calendar &
Account Management & Client Coordination: Serving as a primary point of contact for key corporate partners, conducting orientations, presenting utilization and performance reports, and facilitating contract endorsements.
Operations & Logistics Support: Managing shipping logistics, vendor communications, customs documentation, inventory compliance, and warehouse/order tracking.
Customer Service & Client Retention: Multi-channel support
E-Commerce & Industry Tools: Experienced with CRM systems, property management/real estate portals, Google Workspace, MS Office, NetSuite, and AI tools (ChatGPT, Gemini).
Professional Background Snapshot
Account Officer | Intellicare Health Care Company
Managed corporate HR accounts, handled end-to-end client inquiries, conducted employee orientations, and prepared strategic performance/utilization reports for account renewals.
Operation Support Specialist (Admin Support) | Cloudstaff Inc.
Coordinated US market shipping logistics, guided international clients through complex customs compliance, resolved supply chain discrepancies, and bridged client goals with operational execution.
Customer Service Representative & SME / Flight Operations | Airline & Hospitality Industry
Handled high-volume bookings, compliance, vendor management, team coaching, and front-line problem resolution under strict international standards.
Why Work With Me?
Proactive & Reliable: I take full ownership of tasks to ensure deadline accuracy and seamless execution.
Adaptable: Quick to master internal systems, CRMs, software tools, and customized business SOPs.
Strong Communicator: Clear, prompt, and professional communication with clients, vendors, and tea
Experience: 1 - 2 years
I do have experience with customer service, chat support, email management and back office.
Experience: 2 - 5 years
I have my 3 years experience as customer service representative in Airline company here in the Philippines.
Experience: 1 - 2 years
I do have experience with both International and Local Airlines based in the Philippines and USA.
Experience: Less than 6 months
I do have a background with Task Map in Real Estate Management.
Experience: 6 months - 1 year
I have hands-on experience using CRM tools in real estate in Australia.
“They're not only loyal and hardworking, they're super detail oriented!”
- Travis OVAAnswers
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