I specialize in E-commerce Customer Support, Shopify Operations, and Workflow Automation. I help online stores run smoothly by managing customer communication, store operations, and automation systems that reduce manual work and improve response time.
I work across support platforms, CRM tools, and automation systems — not just basic VA tasks — and can handle responsibilities independently with strong attention to detail.
E-commerce Support Experience:
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• Order issues, tracking follow-ups, refunds, and disputes
• Customer communication and satisfaction handling
• Trustpilot and review monitoring
• Multi-channel support inbox management
Shopify Operations:
• Order processing and fulfillment tracking
• Product and inventory updates
• Store backend support
• Warehouse coordination (including China suppliers)
• Shipping and customs documentation
• Stock and tracking monitoring
Automation & Systems:
•
• CRM and pipeline automation
•
• Support system setup and optimization (Re:amaze)
• Process improvement and task automation
Tools I Use:
Shopify, Re:amaze,
I am reliable, detail-oriented, and proactive in improving workflows and customer experience. I can work independently and adapt quickly to new systems and processes.
I’m ready to support growing e-commerce businesses that need dependable operations and customer support.
Experience: 1 - 2 years
Experience: 1 - 2 years
Experience: Less than 6 months
Experience: 1 - 2 years
Experience: 6 months - 1 year
Experience: 2 - 5 years
Experience: 6 months - 1 year
Experience: 6 months - 1 year
Experience: 6 months - 1 year
Experience: 1 - 2 years
“I have found someone who is smart, has a great work ethic and is easy to work with.”
Sara Brumfield
SEE MORE REAL RESULTS“They're not only loyal and hardworking, they're super detail oriented!”
- Travis OVAAnswers
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