Elard

IT Support & Technical Specialist | System Troubleshooting & Administrative Prof

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Overview

Looking for full-time work (8 hours/day)

at $2.44/hour ($480.00/month)

Graduate of Bachelor of Science in Information Technology

Last Active

October 9th, 2026 (2 days ago)

Member Since

June 21st, 2015

Profile Description

Hello! I am an IT professional with a solid background in technical support, system troubleshooting, and customer service operations. Holding a Bachelor of Science in Information Technology from Saint Paul University Dumaguete and a Career Service Professional Eligibility, I combine strong technical expertise with a customer-centric approach to help businesses run smoothly and efficiently.

Over the years, I have built extensive experience managing help desk operations, resolving hardware and software incidents, and handling communications. Whether it is diagnosing network or application issues, guiding clients through technical resolutions, or managing scheduling and outreach tasks, I bring a detail-oriented, reliable, and calm demeanor to every interaction.

Core Competencies & Expertise:

Technical Support & Help Desk: Proficient in 1st and 2nd level troubleshooting, resolving hardware/software conflicts, managing IT Service Management (ITSM) tools like Freshworks/Freshservice, and monitoring system uptime.

System & Network Administration: Experienced with Windows Server, database tools (SQL Server, Navicat), network configuration, CCTV setups, and remote connectivity tools (AnyDesk, TeamViewer).

Client Communication & Engagement: Skilled at handling support inquiries via phone and email, building rapport, translating technical concepts into clear instructions, and ensuring high levels of client satisfaction.

Administrative & Productivity Tools: Highly competent in Google Workspace, Microsoft Office suite (Word, Excel, Teams), and documentation preparation.

Professional Background Highlights:

IT Support at WrkPod (Australian Client): Handled help desk support, managed inbound support calls and emails, performed root-cause analysis for incidents, and maintained corporate systems like One-X and Web-X.

Information Technology Officer I / Database Administrator at DSWD: Provided hardware, printer, internet, and computer support while managing database systems.

Information and Technical Specialist at Racal Vis-Min Motorsales: Configured networks, managed branch connectivity, and maintained database security.

Top Skills

Customer Support » Technical Support

Experience: 2 - 5 years

Other Skills

Software » Data Engineering » SQL

Experience: 2 - 5 years

Software » Databases » Mssql

Experience: 2 - 5 years

Software » Databases » SQL Server

Experience: 2 - 5 years

Basic Information

Age: 30

Gender: Male

Website: Sign Up with Pro Account to View

Address: Tanjay City, Negros Oriental

Tests Taken: IQ
Score: 118: DISC
Dominance: 18%
Influence: 46%
Steadiness: 18%
Compliance: 18%: English
B1(Intermediate)

Government ID: Sign Up with Pro Account to View

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BENCHMARKS

Loading Time: Base Classes	0.0009
Controller Execution Time ( Jobseekers / Info )	0.0320
Total Execution Time	0.0334

GET DATA

No GET data exists

MEMORY USAGE

1,605,104 bytes

POST DATA

No POST data exists

URI STRING

jobseekers/info/204279

CLASS/METHOD

jobseekers/info

DATABASE: onlinejobs (Jobseekers:$db) QUERIES: 29 (0.0209 seconds) (Show)

0.0004	`SELECT * FROM exrates WHERE rate_name = 'USD-PHP'`
0.0014	SELECT * FROM `jobseekers` WHERE `jobseeker_id` = '204279' LIMIT 1
0.0044	SELECT * FROM `jobseeker_meta` WHERE `jobseeker_id` = '204279'
0.0009	SELECT `j`., `jj`. FROM `jobseekers` `j` INNER JOIN `jobseekers_jobdata` `jj` ON `j`.`jobseeker_id` = `jj`.`jobseeker_id` WHERE `j`.`jobseeker_id` = '204279'
0.0002	SELECT * FROM `jobseekers_trust` WHERE `jobseeker_id` IS NULL
0.0003	SELECT * FROM `jobseekers` WHERE `jobseeker_id` = '204279' AND `is_private` = 1
0.0015	`SELECT * FROM employment WHERE jobseeker_id = '204279' AND hired > -1`
0.0007	`SELECT employers.contact_name, ec.employer_id, ec.jobseekers_id, ec.is_jobseeker_reply, ec.employer_date, ec.employer_comment, ec.lastmodified FROM employers LEFT JOIN employer_comment ec on employers.employer_id = ec.employer_id WHERE ec.jobseekers_id = '204279' AND employers.deactivate = 0 ORDER BY employer_comment_id DESC`
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0.0002	`SELECT * FROM jobseekers_jobdata WHERE jobseeker_id = 204279 LIMIT 1`
0.0013	`SELECT * FROM jobseekers_skills WHERE jobseeker_id = 204279 LIMIT 1`
0.0006	`SELECT * FROM jobseekers j, jobseekers_jobdata jj,jobseekers_skills js WHERE j.jobseeker_id = '204279' AND j.jobseeker_id = jj.jobseeker_id AND jj.jobseeker_id = js.jobseeker_id`
0.0003	`SELECT *, DATEDIFF('2026-10-11',rebill_date) duration_rebill FROM employers WHERE employer_id = '0'`
0.0002	`SELECT * FROM employer_comment WHERE employer_id = ''`
0.0014	SELECT `facebook`, `manual_fb_score` FROM `jobseekers_trust` WHERE `jobseeker_id` = '204279'
0.0030	SELECT * FROM `skills_categories` WHERE `is_approved` = 1 ORDER BY `name`
0.0009	SELECT `jsct`., `jsct`.`id` as `jsct_id`, `sct`. FROM `jobseekers_skills_categories` `jsct` LEFT JOIN `skills_categories` `sct` ON `sct`.`id` = `jsct`.`skill_category_id` WHERE `sct`.`is_approved` = 1 AND `jsct`.`jobseeker_id` = '204279' ORDER BY `jsct`.`rate` DESC
0.0003	SELECT * FROM `jobseekers_trust` WHERE `jobseeker_id` = '204279'
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0003	SELECT * FROM `testimonial_videos` WHERE `placement` = 1 OR `placement` = 0 ORDER BY RAND()
0.0003	SELECT * FROM `testimonial_videos` WHERE `placement` = 2 OR `placement` = 0 ORDER BY RAND()
0.0003	`select * from teasers`
0.0003	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0002	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0002	`SELECT * FROM notes WHERE employer_id = '0'`

HTTP HEADERS (Show)

SESSION DATA (Show)

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last_page	https://v1.stage.onlinejobs.ph/jobseekers/info/204279
csrf-token	f0196665b02d892217b06026c9e7af1d

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honeypot	Array ( [name_field] => my_name [enabled] => 1 )

HTTP_ACCEPT	/
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
HTTP_CONNECTION	Upgrade
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SERVER_NAME	v1.stage.onlinejobs.ph
REMOTE_ADDR	127.0.0.1
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HTTP_ACCEPT_LANGUAGE
SCRIPT_NAME	/index.php
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SERVER_PROTOCOL	HTTP/1.1
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HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_X_FORWARDED_FOR	216.73.216.177
HTTP_DNT