Versatile Customer Success and Operations professional with over a decade of experience across high-growth niches including FinTech, Credit Repair Operations, PropTech, and Logistics. Expert in managing complex resolutions for global brands like Airbnb and PennyMac, backed by a strong foundation in technical troubleshooting. Newly certified in credit repair frameworks, consumer disputing practices, and client-facing workflows to drive efficient operations in highly regulated multi-channel environments.
Experience: 1 - 2 years
Technical Troubleshooting: System navigation, Android/iOS support, PC hardware assembly, and basic C++ programming.
Experience: 6 months - 1 year
Handling home loan accounts, payment applications, and escrow tax/insurance analysis.
Experience: 6 months - 1 year
Emergency roadside assistance coordination, towing dispatch, and insurance case management.
Experience: Less than 6 months
Credit & FinTech Operations: Core credit repair workflows, basic disputing practices, digital banking support, fraud/dispute escalation, and transaction processing
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