*Work Experience*
1. *Travel Advisor*, Booking customer service representative.- Assisted guests with concerns and requests via phone calls,
1. *eBay Store Manager*, Australian Account (Over 5 years)- Managed daily operations, including order fulfillment and customer service.- Supervised 2 Virtual Assistants (VAs).- Removed negative feedback, processed returns and refunds.- Optimized listings, updated sales reports and ensured policy compliance.
*Skills*
1. *Technical*:- eBay setup and management- Priceguard, Dropshipbeast, DSMTools, SKU Grid, AutoDS, Hydra Lister- HTML, CSS, PHP coding- Adobe Photoshop and Illustrator- Microsoft Office Suite
1. *Soft Skills*:- Excellent communication and customer service- Problem-solving and conflict resolution- Time management and organization- Self-motivation and positivity- Critical thinking and adaptability
*Additional Expertise*
1. Competitive product research using Zik Analytics2. Title optimization3. eBay business policy setup4. Order fulfillment from suppliers (Amazon, Walmart, Dropshipzone)5. eBay account setup and management6. Manual listing and product research7. Template editing and creation
Experience: 5 - 10 years
I have been working as an eBay store manager for more than 5 years. Training VA's setting up store business policies, listing, searching, and order fulfillment are my task.
Experience: Less than 6 months
I have experience in data mining I did search apartments, RV camping all over United States and send it to client on time.
Experience: 6 months - 1 year
- 6 months of customer service experience in travel BPO - Assisted guests with booking, cancellation, and general inquiries - Supported properties with guest concerns, issue resolution, and operational matters - Ensured timely resolutions, enhancing customer satisfaction and loyalty
“My Filipino specialist who is absolutely amazing..go get your OFS today!”
Eden Einav
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