Hi! I'm Laurence, a dependable Virtual Assistant with over 20 years of combined experience in customer service, sales support, appointment setting, telemarketing, and CRM management.
I've worked with businesses in the healthcare, dental, insurance, legal, real estate, marketing, and home services industries, helping them generate leads, book qualified appointments, manage pipelines, and provide outstanding customer support.
I'm experienced in GoHighLevel (GHL), where I manage appointments, update lead pipelines, track follow-ups, and keep CRM records organized. I also have extensive experience with cold calling, lead qualification, appointment scheduling,
Throughout my career, I've supported teams by improving workflows, maintaining accurate records, coordinating schedules, and ensuring every client interaction is handled professionally. My background in both customer service and sales allows me to build rapport quickly while staying organized and results-driven.
Here's what I can help you with:
• Appointment Setting & Booking
• GoHighLevel (GHL) CRM Management
• Lead Management & Follow-ups
• Cold Calling & Telemarketing
• Customer Service (Phone,
• Calendar & Schedule Management
• Data Entry & CRM Updates
• Sales Support & Administrative Assistance
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I'm a fast learner, detail-oriented, and committed to delivering reliable support that helps businesses save time, improve customer experience, and grow. If you're looking for someone who communicates well, takes initiative, and can hit the ground running, I'd love to be part of your team.
Experience: 5 - 10 years
I have over five years of experience in cold calling and appointment setting across the insurance, legal, healthcare, real estate, and marketing industries. Most recently, I spent three years with Ideal Concepts, calling leads interested in Health, Life, Auto, and Home insurance. My role was to verify information, qualify prospects, and transfer interested consumers to licensed insurance agents. I've also worked on appointment-setting campaigns, scheduling appointments, following up with prospects, and keeping CRM records up to date. These roles taught me how to build rapport quickly, handle objections, follow scripts, and stay consistent while making a high volume of calls each day.
Experience: 2 - 5 years
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