John

Quality Specialist / Researcher

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Overview

Looking for any work (8 hours/day)

at $4.88/hour ($960.00/month)

High school diploma

Last Active

September 4th, 2026 (7 days ago)

Member Since

December 2nd, 2021

Profile Description

7 years as Workforce and Quality Analyst at Foundever, skilled in coaching staff, leading quality huddles, and delivering SOP reminders. Experienced in AI Automation workflow creation, Excel templates, data processing, and report creation using tools like MS Excel and Google Sheets. I bring proven expertise in maintaining accuracy, driving team efficiency, and ensuring error-free operations that strengthen client satisfaction and program success.

Beyond BPO operations, I have hands-on experience in lead generation for real estate. I am skilled in data analysis, using functions such as PivotTables, VLOOKUP, XLOOKUP, and other essential formulas to organize and interpret complex datasets.

I am proficient in productivity platforms including Gmail, Google Workspace, and other collaboration tools, and I take pride in being adaptable, detail-oriented, and committed to delivering accurate results on time. My goal is to contribute to projects that value efficiency, quality, and continuous improvement.

Top Skills

Experience: 5 - 10 years

As a BPO Quality Analyst specializing in data entry, I ensure accuracy, efficiency, and compliance across high-volume information processing tasks. My role involves monitoring agents behavior, auditing entries, and implementing quality standards to maintain data integrity and support organizational goals. With a strong eye for detail and a commitment to excellence, I identify errors, provide constructive feedback, and develop process improvements that enhance productivity. I collaborate closely with teams to uphold service-level agreements and deliver reliable results for clients. Key strengths Quality Assurance: Skilled in auditing and validating data for accuracy and consistency. Process Improvement: Experienced in identifying inefficiencies and recommending solutions. Team Collaboration: Conducting Quality huddle and 1 on 1 coaching to staff for continuous improvement.

Other Skills

Experience: 6 months - 1 year

I specialize in gathering, analyzing, and organizing property-related information to support real estate professionals, investors, and legal teams. My expertise includes investigating ownership records, market trends, property values, and legal documentation such as probate and succession details.

Experience: 2 - 5 years

With simple expertise in Microsoft Excel, I excel at transforming raw data into meaningful insights using tools such as PivotTables, VLOOKUP and XLOOKUP. My proficiency in formulas and functions ensures accuracy, efficiency, and clarity in reporting. I am skilled at building structured spreadsheets, streamlining workflows, and creating dashboards that support informed decision-making.

Basic Information

Age
34
Gender
Male
Website
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Address
Mandaue City, Cebu
Tests Taken
IQ
Score:  97
DISC
Dominance: 40%
Influence: 10%
Steadiness: 25%
Compliance: 25%
English
B2(Upper Intermediate)
Government ID
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