Current Employment Status:
Hired Full Time on Aug 26, 2026
Hi there, great to connect.
If you're looking for a results-driven Operations, Guest Experience, and Business Support professional with deep expertise across customer service, team leadership, revenue operations, project management, and short-term rentals — you're in the right place.
With 17+ years of professional experience across telecom, travel, real estate, executive support, and short-term rental operations, I help businesses build systems, optimize workflows, improve customer experience, and scale efficiently.
Why Work with Me?
I bring:
•Strong Operational Leadership
•Process Optimization Expertise
•Revenue & Performance-Driven Decision Making
•Guest Experience Excellence
•Analytical Problem Solving
•Cross-Functional Team Management
•Fast Adaptability Across Platforms & Industries
I don’t just complete tasks — I improve systems, solve operational bottlenecks, and deliver measurable results.
Professional Experience
Corporate Leadership & Operations
Teletech (2008–2009)
Technical Support
Mobile Technical Repair Industry
SPI Global (2009–2011)
Escalation Support | Product Trainer | Team Leader | Operations Manager
Dish Network
Convergys (2011–2012)
Subject Matter Expert
Mediacom
Transcom (2012–2016)
Senior Subject Matter Expert | QA Manager
Comcast
Concentrix (2016–2023)
SME | Report Analyst | Team Leader | Operations Manager
Managed performance, reporting, KPIs, process improvement, and large-scale team leadership.
Executive Support & Freelance Work
Executive Virtual Assistant (2016–2019)
•Supported US-based CEOs with executive operations, coordination, reporting, and process management
Social Media Manager (2019–2021)
•Australian Travel Content Creator
Handled content strategy, audience engagement, and digital growth initiatives
Real Estate & Property Operations
Yokly (2024)
•Client Success Manager
Real Estate
Renjoy LLC (2024–2025)
•Guest Experience Director | Property Manager | Project Manager
Short-Term Rentals
Ohana Properties (2024–2026)
•PH Admin Director | Revenue & Listing Operations
Managed guest communications, housekeeping operations, listing performance, and revenue optimization
Guestilo Properties (2024)
•Revenue, Listing, Channel & Operations Manager
PriceLabs-driven revenue strategy and listing optimization
Project Management & HR
Our World Energy (2024)
•Project Manager
Solar Services
Candid Solutions LLC (2025)
•Onboarding Specialist | HR Manager
Core Expertise
•Short-Term Rental Operations
•Guest Communications
•Property Operations
•Housekeeping Coordination
•Listing Optimization
•Revenue Management
•Channel Management
•PriceLabs Strategy
•OTA Optimization (Airbnb,
•Operations Management
•SOP Development
•Workflow Optimization
•KPI Monitoring
•Team Performance Management
•Quality Assurance
•Escalation Handling
•Process Improvement
•Customer Experience
•Guest Resolution
•Client Retention
•Service Recovery
•Relationship Management
•Project & Business Support
•Executive Assistance
•HR / Onboarding
•Automation Workflows
•Administrative Operations
Tools & Platforms:
STR & Revenue Tools
•PriceLabs, Airbnb,
Project Management
•ClickUp, Asana, Trello,
Automation & Productivity
•Zapier, Google Workspace, Microsoft Office
Communication
•Slack, Teams, Zoom, Loom, RingCentral
Design & Content
•Canva, CapCut, Filmora
CRM / Operations
•HubSpot, Salesforce, Zoho
Finance & Admin
•QuickBooks, Stripe, Excel Reporting
What You Can Expect fro
I am proactive, reliable, highly organized, and results oriented.
I thrive in fast-paced environments and can confidently manage operations, lead teams, improve workflows, and ensure exceptional customer experiences.
Portfolio
•Visit my portfolio:
I’m available to start immediately.
Let’s connect and discuss how I can help elevate your business.
Experience: Less than 6 months
Experience: Less than 6 months
Experience: Less than 6 months
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