Experienced and versatile professional with over 8 years of combined experience in Learning & Development, Sales, Customer Service, and Property Management. Adept at designing and delivering impactful training programs, driving sales performance, and providing exceptional client service. Recently transitioned into Property Management, specializing in API integrations and iCal calendar systems for short-term rental platforms. Recognized for strong communication skills, cross-functional leadership, and a tech-savvy approach to problem-solving.
Experience: 1 - 2 years
Experience: 1 - 2 years
- Managed and supported short-term rental clients by onboarding properties onto the company’s Property Management System (PMS), ensuring smooth setup and integration. - Specialized in integrating and troubleshooting calendar synchronization using API and iCal across major booking platforms (e.g., Airbnb, Booking.com, VRBO). - Provided technical support and training for clients to optimize their use of the PMS features including channel management, automated messaging, smart pricing tools, and calendar syncing. - Collaborated with the development team to test and provide feedback on software updates, contributing to product improvement and client satisfaction. - Maintained excellent communication with clients, resolving system issues and guiding them through best practices for managing bookings, availability, and guest communications.
Experience: Less than 6 months
Experience: 6 months - 1 year
Experience: 2 - 5 years
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