Hello! I'm Nica, a reliable and detail-oriented Virtual Assistant with over 7 years of experience in customer service, sales, CRM management, and administrative support. I have a strong background in managing customer relationships, client onboarding, lead management, pipeline tracking, and business operations while delivering exceptional customer experiences.
I'm currently specializing in GoHighLevel (GHL) through hands-on practice and self-learning. I've invested time in understanding the platform and building practical skills that help businesses streamline their sales, marketing, and client management processes.
GoHighLevel (GHL) Skills
> Business Profile Setup
> Domain Setup & Configuration
> A2P 10DLC Registration
> Calendar & Appointment Scheduling
> Contact Import & CRM Organization
> Custom Fields & Custom Values
> Pipeline & Opportunity Management
>
Workflow & Automation Setup
> Appointment Confirmation & Reminder Automations
> Internal Notifications
>
> Lead Management
CRM & Administrative Skills
> CRM Management
> Client Onboarding
> Executive Virtual Assistance
> Calendar Management
> Data Entry & Data Management
>
> Process Documentation
> Internet Research
> Administrative Support
> Customer Relationship Management
> Task & Project Coordination
> Tools & Platforms
> GoHighLevel (GHL)
> Salesforce
> Shopify
> Zendesk
> Google Workspace
> Canva
> Figma
> Microsoft Office
Why Hire Me?
I take pride in being organized, proactive, and detail-oriented. I enjoy creating efficient workflows, maintaining clean CRM data, and ensuring that every task is completed accurately. I'm a fast learner who adapts quickly to new tools and processes, communicates effectively, and always double-checks my work.
If you're looking for a dependable GoHighLevel Virtual Assistant, CRM Specialist, Executive Assistant, or Automation VA who is eager to grow and contribute to your business, I'd love the opportunity to work with you.
Experience: 5 - 10 years
Managing multi-channel communication including email, live chat, phone, and social media. Skilled in resolving inquiries, handling complaints, and providing excellent customer service to ensure client satisfaction and retention.
Experience: Less than 6 months
I create visually appealing and conversion-focused email designs that align with each brand’s identity and marketing goals. My designs are clean, strategic, and crafted to boost engagement across campaigns and automated flows.
Experience: 2 - 5 years
Handle customer inquiries, processing orders, managing returns/refunds, and providing product information through email, chat, and social media. Skilled in using eCommerce platforms like Shopify and Amazon to ensure excellent customer satisfaction and smooth store operations.
Experience: Less than 6 months
I’ve independently developed strong skills in marketing automation, focusing on eCommerce brands. I create and optimize email flows such as Welcome, Abandoned Cart, Post-Purchase, and Re-engagement to drive conversions and customer retention. I also manage audience lists and segmentation to ensure targeted communication and improved deliverability. My hands-on experience includes crafting engaging campaigns, analyzing performance metrics, and continuously testing strategies to boost open rates, clicks, and overall sales.
Experience: 2 - 5 years
Assisting clients through every stage of the sales process from lead generation and nurturing to follow-ups and closing deals. Skilled in building strong client relationships, managing pipelines, and providing reliable support to help businesses achieve consistent sales growth.
Experience: 6 months - 1 year
Experienced in email management, data entry, calendar scheduling, and document organization. Skilled in handling day-to-day administrative tasks to keep operations smooth, efficient, and on time. I provide reliable virtual assistance to help businesses stay organized and productive.
Experience: Less than 6 months
Experienced in setting up and customizing stores using existing themes. I can create professional, user-friendly, and mobile-responsive Shopify stores by adding products, collections, apps, and optimizing store settings for smooth functionality and better sales performance.
“I have a team of 6 VA's that pretty much do everything for me”
Elishama Jiles
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