Angenica

GoHighLevel VA | CRM Automation | Customer Support & Admin

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Overview

Looking for full-time work (8 hours/day)

at $4.15/hour ($800.00/month)

Bachelors degree

Last Active

July 11th, 2026 (yesterday)

Member Since

June 30th, 2021

Profile Description

Hello! I'm Nica, a reliable and detail-oriented Virtual Assistant with over 7 years of experience in customer service, sales, CRM management, and administrative support. I have a strong background in managing customer relationships, client onboarding, lead management, pipeline tracking, and business operations while delivering exceptional customer experiences.

I'm currently specializing in GoHighLevel (GHL) through hands-on practice and self-learning. I've invested time in understanding the platform and building practical skills that help businesses streamline their sales, marketing, and client management processes.

GoHighLevel (GHL) Skills

> Business Profile Setup

> Domain Setup & Configuration

> A2P 10DLC Registration

> Calendar & Appointment Scheduling

> Contact Import & CRM Organization

> Custom Fields & Custom Values

> Pipeline & Opportunity Management

>
Workflow & Automation Setup

> Appointment Confirmation & Reminder Automations

> Internal Notifications

> Email Templates

> Lead Management

CRM & Administrative Skills
> CRM Management
> Client Onboarding
> Executive Virtual Assistance
> Calendar Management
> Data Entry & Data Management
> Email & Chat Support
> Process Documentation
> Internet Research
> Administrative Support
> Customer Relationship Management
> Task & Project Coordination
> Tools & Platforms
> GoHighLevel (GHL)
> Salesforce
> Shopify
> Zendesk
> Google Workspace
> Canva
> Figma
> Microsoft Office

Why Hire Me?

I take pride in being organized, proactive, and detail-oriented. I enjoy creating efficient workflows, maintaining clean CRM data, and ensuring that every task is completed accurately. I'm a fast learner who adapts quickly to new tools and processes, communicates effectively, and always double-checks my work.

If you're looking for a dependable GoHighLevel Virtual Assistant, CRM Specialist, Executive Assistant, or Automation VA who is eager to grow and contribute to your business, I'd love the opportunity to work with you.

Top Skills

Managing multi-channel communication including email, live chat, phone, and social media. Skilled in resolving inquiries, handling complaints, and providing excellent customer service to ensure client satisfaction and retention.

Experience: Less than 6 months

I create visually appealing and conversion-focused email designs that align with each brand’s identity and marketing goals. My designs are clean, strategic, and crafted to boost engagement across campaigns and automated flows.

Experience: 2 - 5 years

Handle customer inquiries, processing orders, managing returns/refunds, and providing product information through email, chat, and social media. Skilled in using eCommerce platforms like Shopify and Amazon to ensure excellent customer satisfaction and smooth store operations.

Other Skills

Experience: Less than 6 months

I’ve independently developed strong skills in marketing automation, focusing on eCommerce brands. I create and optimize email flows such as Welcome, Abandoned Cart, Post-Purchase, and Re-engagement to drive conversions and customer retention. I also manage audience lists and segmentation to ensure targeted communication and improved deliverability. My hands-on experience includes crafting engaging campaigns, analyzing performance metrics, and continuously testing strategies to boost open rates, clicks, and overall sales.

Assisting clients through every stage of the sales process from lead generation and nurturing to follow-ups and closing deals. Skilled in building strong client relationships, managing pipelines, and providing reliable support to help businesses achieve consistent sales growth.

Experience: 6 months - 1 year

Experienced in email management, data entry, calendar scheduling, and document organization. Skilled in handling day-to-day administrative tasks to keep operations smooth, efficient, and on time. I provide reliable virtual assistance to help businesses stay organized and productive.

Experience: Less than 6 months

Experienced in setting up and customizing stores using existing themes. I can create professional, user-friendly, and mobile-responsive Shopify stores by adding products, collections, apps, and optimizing store settings for smooth functionality and better sales performance.

Basic Information

Age
28
Gender
Female
Website
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Address
General Mariano Alvarez, Cavite
Tests Taken
IQ
Score:  125
DISC
Dominance: 34%
Influence: 19%
Steadiness: 26%
Compliance: 21%
English
C1(Advanced)
Government ID
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