???? Customer Support & Administrative Experience
4+ years in customer service (e-commerce, food delivery, dispatch, order processing, sales, appointment setting)
Skilled in inbound/outbound calls, data entry, and healthcare coordination
Managed calendars, scheduled appointments, and coordinated meetings
Provided general administrative support
Created and formatted documents, spreadsheets, and presentations
???? Team Leadership & Project Management
Former Team Lead managing agent performance, team activities, and shift reports
Project Manager and Admin Assistant with experience supporting digital marketing operations
Communicated directly with CEOs and leadership teams
???? Digital Marketing & Virtual Assistance
Proficient in Go High Level for appointment management and client communication
Designed social media graphics, blog visuals, and marketing posts using Canva
Created micro-video content to enhance online visibility and brand trust
Engaged in niche forums (Reddit, BiggerPockets),
Researched and pitched guest posts to real estate and tech blogs
Coordinated with podcasts and webinars for guest appearances
Monitored online mentions and reviews for reputation management
???? Lead Generation & Events
Sourced leads via Instagram and other platforms (coaches, aesthetics, real estate, tech industries)
Scheduled meetings and follow-ups with qualified prospects
Researched sponsorships and event opportunities for product exhibitions and brand growth
????? Tools & Platforms
Go High Level • Canva • Google Workspace • WordPress • Social Media Platforms
????Portfolio
Experience: Less than 6 months
Experience: 1 - 2 years
I am doing inbound and outbound calls for 2 years and counting already. Also accounts that I have experience is e-commerce, food delivery app, taxi dispatch and flower delivery services.
Experience: Less than 6 months
Experience: Less than 6 months
For being in the BPO for two years already I a former Team leader is my daily task to update the agents performance like calls that take within the day input the MCR for the day in spreedsheet copying the data from the CRM and transferred it to the spreesheet and sending some EOD shift. Then I become an intake specialist/ data entry specialist in a healthcare specialist, my job is getting the information/ data from the provided PDF and inout it to the system of the client and after that i will copy the oput and input as well in the excel/ reconsheet.
Experience: Less than 6 months
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