I am an organized professional with almost a decade of experience in customer service, sales, and administrative support, as well as being a virtual assistant. My background includes telecommunications, real estate, e-commerce, cleaning services, and financial and marketing services with skills in client communication, scheduling, and CRM tools
Experience: 1 - 2 years
I assist a real estate agent by organizing and prioritizing potential buyers and sellers. I sort leads based on specific criteria and provide information about properties to schedule in-person appointments. I also set up alerts for timely notifications and connect clients directly with agents through live transfer calls. I consistently make at least 150 calls a day and follow up through calls, texts, and emails. I'm experienced in using various CRMs like FUB, Lofty, and RedX for efficient lead management. Additionally, I engage in strategic cold calling using Vortex/RedX to attract sellers and guide leads until the closing process, ensuring a comprehensive client journey.
Experience: 2 - 5 years
As a Sales Specialist at Bell Canada, I specialize in promoting a comprehensive suite of services, including TV, internet, home phone, mobile phone, and security alarm systems. My role involves effectively communicating the features and benefits of our services to customers, and guiding them through the advantages of each offering. Additionally, I excel in presenting opportunities for upgrades and seamlessly coordinating installation dates to ensure a smooth and satisfactory customer experience.
Experience: 5 - 10 years
With an extensive background spanning over 7 years as a Customer Service Representative in Business Process Outsourcing (BPO), I bring a wealth of combined expertise in e-commerce and telecommunications accounts, encompassing proficient sales strategies and customer service excellence.
Experience: 6 months - 1 year
I excelled as a cold caller in the real estate industry, strategically targeting sellers and consistently achieving the demanding call quota. My experience extends beyond real estate, as I have also successfully served as a cold caller in the home and auto insurance sector. These experiences have equipped me with strong communication skills, perseverance, and the ability to navigate complex conversations.
Experience: 1 - 2 years
I have experience in email support, specifically dealing with overdue tickets and escalations at Lazada Philippines.
Experience: 1 - 2 years
Chat support at Lazada Philippines, I have honed my skills in managing multiple customer queries simultaneously. My expertise lies in process replacement, efficient refund handling, and order tracking.
Experience: Less than 6 months
CRM Support Assistant, I played a key role in optimizing CRM systems to enhance lead generation processes. I effectively leveraged CRM tools to categorize and manage leads, ensuring streamlined communication and timely follow-ups. My dedication to maintaining accurate data and providing support to the sales team contributed to achieving lead generation targets consistently
Experience: Less than 6 months
Experience: 2 - 5 years
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